The washing machine is an essential home appliance that’s used on an everyday basis. But like any electronic device, it can run out of service for some reason. How to restore its functionality? If the device is still covered by the warranty, official service centers can handle the problem, but it will take some time. There’s a faster alternative – you can perform troubleshooting on your own.
The tables below describe the repair and maintenance process of Neptune washing machines. Different models are observed. The instructions are made in the form of tables that enlist the most widespread technical problems, possible causes of malfunctions, and the ways to solve issues. These instructions are provided by the official manufacturer, and they can be followed by an average user without any specific technical skills.
When a Neptune washing machine displays an error, you can easily detect the problem by finding the combination from the screen among error codes. They are included in the tables. As a rule, most problems can be solved in a couple of steps.
However, if you are not sure whether you can fix the issues on your own, don’t hesitate to contact the official service center or third-party repair companies. Remember that software bugs and problems caused by serious mechanical damage can be eliminated by professionals only.
Neptune MAH5500B Series Washer Error Codes
|Sd||Suds: Machine has detected high level of suds. The machine will alter its cycle for this situation. Use an HE detergent or cut down on the amount of detergent slightly. This can be more likely on towel loads, consider HE detergent especially for these loads.|
|do||Door is Open: The door of the machine is open. Please make sure door is fully closed before starting cycle.|
|nF||No fill: the machine has tried to fill but cannot|
|PF||Power failure: power to the machine has been lost during the last cycle. This may occur on start up of a new machine due to factory testing.|
|LO||Locked: Door is locked (failed to unlock) – the machine has repeatedly tried to unlock but cannot. Push door closed to make sure nothing from the inside is pressing against the door which make keep it from unlocking|
|FL||Failed to lock: the machine has repeatedly tried to lock the door but cannot. Make sure the door is shut completely|
|nd||No drain - the machine has tried to drain but cannot|
|Lr||Locked Rotor: the machine has repeatedly tried to turn the motor but cannot|