Nowadays, the technique of South Korean Samsung brand can be found in any house. It covers almost all aspects of our life. Millions of people prefer Samsung equipment and trust the company. The enterprise always follows the latest scientific achievements and relies on it in good`s development. One of the most important innovation is a troubleshooting system of Samsung washers. It is hard to overestimate the benefits. The broken equipment can be repaired without any help.
Service centers of Samsung provide maintaining and fast repairing of equipment produced under this brand. In addition, the firm created special instructions for washer`s troubleshooting. It is represented as a list of error codes of Samsung washers. Moreover, it includes deciphering of breakdowns causes and recommendations for its elimination. The instruction is easy and clear to understand for any user.
Samsung WA48J7700A, WA48J7770A Top Load Washer with active wash troubleshooting
| Problem | Action |
|---|---|
| Does not turn on. | • Make sure you use rated power for the product. • Make sure the power cord is completely plugged in. • Check the fuse or reset the circuit breaker. |
| Does not start. | • Make sure the door is closed. • Make sure the water taps are open. • Make sure to press or tap Start/Pause to start the washing machine. • Make sure Child Lock is not activated. • Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • Was the door opened during the spinning cycle? Close the door, and press or tap Start/Pause to resume. • The machine enters Standby or is in a soaking cycle. Please wait. • Check the fuse or reset the circuit breaker |
| Water is not supplied. | • Make sure you press or tap Start/Pause after selecting the water supply. • Make sure the water taps are open. • Is the filter net at the water supply hose connector clogged? Clean the filter net by brushing with a toothbrush. • Is the water supply cut off? If the water supply is cut off, close the tap and power off. • Straighten the water supply hoses. • Open and close the door, then press or tap Start/Pause. • If the water pressure is low, it takes longer to start washing. • If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level. |
| After a cycle, detergent remains in the automatic dispenser | • Make sure the washing machine is running with sufficient water pressure. • Make sure the detergent drawer is properly inserted. • Remove and clean the detergent drawer, and then try again. |
| Vibrates excessively or makes noise. | • Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine. • Make sure the washing machine is not contacting any other object. • Make sure the laundry load is balanced. • Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again. • Make sure the space around the washing machine is free of objects. • Humming is produced normally during operation. • Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete. |
| Stops. | • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door, and press or tap Start/Pause to start the washing machine. For your safety, the washing machine will not spin unless the door is closed. • Before the washing machine starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain. • There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start. • Make sure the inlet hose screens at the taps are not clogged. Periodically clean the screens. • This problem occurs temporarily due to low voltages, and will be solved when power recovers. |
| Fills with the wrong temperature water. | • Fully open both water taps. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct water taps.Flush water lines. • Disconnect the hoses and clean the screens. The hose filter screens may be clogged. • While the washing machine fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While the washing machine fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature. |
| Door (Lid) locked or will not open. | • While the washing machine is operating, press or tap Start/Pause to stop the washing machine. • It may take a few moments for the door lock mechanism to disengage. |
| Does not drain and/ or spin. | • Check the fuse or reset the circuit breaker. • Make sure the electrical voltage is normal. • Make sure the washing machine is plugged in. • Make sure the drain hose is pointed downward. (Natural drain models only) • Make sure the drain hose is not clogged. • Make sure the drain hose is not kinked. • Straighten the drain hose. If there is a drain restriction, call for service. • Close the door, and press or tap Start/Pause. For your safety, the washing machine will not spin unless the door is closed. |
| Load is wet at the end of the cycle. | • Use the High or Extra High spin speed. (Applicable model only) • Use high efficiency (HE) detergent to reduce oversudsing. • Load is too small. Small loads (one or two items) may become unbalanced and not spin completely. |
| Leaks water. | • Make sure all hose connections are tight. • Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again. • Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading. • Use high efficiency (HE) detergent to prevent oversudsing. • Make sure the water supply hose is not kinked. • If the water supply is too strong, water may leak. Close the water tap a little. • Make sure water is not leaking from the water tap. If so, repair the water tap. |
| Excessive suds. | • Use high efficiency (HE) detergent to prevent oversudsing. • Reduce the detergent amount for soft water, small loads, or lightly soiled loads. • Non-HE detergent is not recommended. |
| The spin basket or drain/supply hose is frozen. | • Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water. • Fill the spin basket with warm water, and then wait for about 10 minutes. • Put a hot towel on the drain hose connector. • Reconnect the water supply hose and drain hose, and check if water is supplied properly. |
| Water drains out immediately. | • Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again. • Lift the end of the drain hose to prevent water from draining. Fill the spin basket halfway with water, and then run spinning after releasing the drain hose. • Make sure the drain hose is installed correctly. |
| Stains on clothes. | • Clean the magic filter |
| Has odours. | • Excessive suds collect in recesses and can cause foul odours. • Run cleansing cycles to sanitize periodically. • Dry the washing machine interior after a cycle has finished. |
Samsung WF42H5200A, WF42H5100A, WF42H5000A Front Load Washer with SuperSpeed troubleshooting
| Problem | Solution |
|---|---|
| Will not start. | • Make sure the door is firmly closed. • Make sure your washer is plugged in. • Make sure the water source faucets are open. • Press the Power button to turn the Washer on. • Press the Start/Pause button to start the cycle. • Make sure the Child Lock is not activated. • Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts. • Check the fuse or reset the circuit breaker |
| Has no water or not enough water. | • Turn both faucets on fully. • Make sure the door is tightly closed. • Straighten the water inlet hoses. • Disconnect the inlet hoses and clean the screens. Hose filter screens may be clogged. • Open and close the door, then press the Start/Pause Button. |
| Detergent remains in the automatic dispenser after the wash cycle is complete. | • Make sure your washer is running with sufficient water pressure. • Make sure the Detergent Selector dial is in the upper position when using granular detergent. |
| Vibrates or is too noisy. | • Make sure your washer is set on a level surface. If the surface is not level, adjust your washer feet to level the appliance. • Make sure that the shipping bolts are removed. • Make sure your washer is not touching any other object. • Make sure the laundry load is balanced. |
| Stops | • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press the Start/Pause Button to start your washer. For your safety, your washer will not tumble or spin unless the door is closed. • Before your washer starts to fill, it will make a series of clicking noises to check the door lock and do a quick drain, then it starts. • There may be a pause or soak period in the cycle. Wait and it may start. • Check the screens on the inlet hoses at the faucets for obstructions. Clean the screens periodically. |
| Fills with the wrong temperature water. | • Turn both faucets on fully. • Make sure the temperature selection is correct. • Make sure the hoses are connected to the correct faucets. Flush water lines. • Check the water heater. It should be set to deliver a minimum 120 °F (49 °C) hot water at the tap. Also check the water heater capacity and recovery rate. • Disconnect the hoses and clean the screens. The hose filter screens may be plugged. • As your washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal. • While your washer is filling, you may notice just hot and/or just cold water going through the dispenser when you have selected cold or warm wash temperatures. This is a normal function of the automatic temperature control feature as your washer determines the temperature of the water. |
| Door locked or will not open. | • Press the Start/Pause Button to stop your washer. • Your washer door will remain locked during the heating portion of the Snitize Cycle. • It may take a few moments for the door lock mechanism to disengage. |
| Does not drain and/or spin. | • Check the fuse or reset the circuit breaker. • Straighten the drain hose. Eliminate kinks in the hose. If there is a drain restriction, call for service. • Close the door and press the Start/Pause Button. For your safety, your washer will not tumble or spin unless the door is closed. • Make sure the debris filter is not clogged. |
| Load is too wet at the end of the cycle. | • Use the High or Extra High spin speed. • Use high efficiency detergent to reduce over–sudsing. • The load is too small. Very small loads (one or two items) may become unbalanced and not spin out completely. |
| Leaks water. | • Make sure the door is firmly closed. • Make sure all hose connections are tight. • Make sure the end of the drain hose is correctly inserted and secured to the drainage system. • Avoid overloading. • Use high efficiency detergent to prevent over–sudsing. |
| Has excessive suds. | • Use high efficiency detergent to prevent over-sudsing. • Reduce the detergent amount for soft water and small or lightly soiled loads. • Non-HE detergent is NOT recommended. |
| Has an odor. | • Excessive suds collect in nooks and crannies and can cause foul odors. • Run cleansing cycles to sanitize the machine periodically. (Sanitize Cycle or Self Clean+) • Clean the door seal (Diaphragm). • Dry the interior of your washer after the total cycle has finished. |
Samsung WA52J8060A, WA52J8700A Top Load Washer with active wash troubleshooting
Because the micom for a washer is a complicated structure, a service call may be required. Below is information for exact trouble diagnosis and proper repair guidelines.
Cautions for repair and replacement
1. Because some electronic components are damaged by the charged static electricity from the resin from a machine or the human body, prepare the human body by grounding it to the earth, or remove the potential difference of the human body and machine by contacting the power supply plug when contacting the PCB.
2. Because AC 120 V is applied to the triac T1 and T2 on the PCB, electrical shock may occur by contacting. Take caution that the strong and weak electricity are not mixed.
3. Do not replace the PCB assembly unless it’s found defective by a strict diagnosis. Follow the trouble diagnosis procedure if the micom is not operating normally.
| Problems | Solution |
|---|---|
| Does not start | Plug the washer into the wall outlet. Check for proper voltage. |
| Check the fuse or reset the circuit breaker. | |
| Close the door and press the Start/Pause button to start the washer. | |
| Check if the washer is in a pause, soak, or suds process. Wait briefly and it may start. (If the washer is in a suds process, ‘Suds’ will light up instead of the remaining time.) | |
| Check for a restricted drain system. (If there is an electrical problem with the drain system, “NO DRAINING” error will occur after 15 minutes.) | |
| Check the water supply and the line, or water valve screen filter | |
| Check if the PCB connectors (especially CN6) are connected to the LCD/LED module properly. Replace the PCB if an error is detected. | |
| Leaks | Make sure the inlet hose and drain hose connections are not leaking. Check for rubber gasket damage due to over tightening. |
| Check the standpipes for leaks. Wrap a dry rag around the standpipe opening. If the rag becomes wet, the leak is due to home plumbing. Make sure the standpipe is capable of accepting the water flow from the washer | |
| Check internal hose connections (fill, drain systems, dispenser hoses, and clamps). | |
| Check the rubber boot. Remove, reposition, and reinstall if necessary | |
| Check for kinks in the dispenser hose to the outer tub. Hot water pressurization may force the door open. | |
| Does not tumble | Start an empty, normal cycle and allow it to fill to check if the washer tumbles |
| Perform a Quick Spin Test. Before testing, make sure the tumbler is empty. | |
| Check for loose connections at the machine control board, pressure switch, motor, tach harness, and motor control. | |
| Check motor windings resistance. CN8 Pins 1 & 3 / Pins 1 & 2 / Pins 2 & 3 = 11.6 ohms ±7 %. | |
| Does not spin | Make sure the door is completely closed |
| Check for remaining water in the washer. If there is remaining water | |
| Perform Quick Spin Test. (Make sure the washer is empty.) If it does not tumble after performing the test, replace the PCB. If the problem persists, replace the motor | |
| If the washer spins, check for a possible unbalanced load scenario in normal mode. | |
| Check for loose connections at the PCB, water level sensor, motor, and hall sensor wire harness. | |
| Check motor windings resistance. CN8 Pin 1 & 2/ 1 & 3/ 2 & 3 = 11.6 ohms (at ±7 % 20 °C / 68 °F). | |
| Water does not fill | Perform Quick Test Mode. Visually check all the water valves. (Cold/Hot Water Valve) |
| Make sure taps are fully open. Check water lever sensor. | |
| Check if there are any kinks in the inlet hoses and if inlet screens are clogged. | |
| Check if there is enough water pressure and any frozen area in the unit(drain hose, etc.). | |
| Measure the resistance of the water valve coil. CN6 Pin/CN1 Pin1,2,7,8,9=1.18 K ohms | |
| Check pressure S/W and PCB for loose connections. | |
| Wet clothes | Unbalanced load. Add more clothing to the load. |
| Due to excessive suds by using general detergent. Use HE (High-Efficiency) detergent or reduce the amount of detergent used. | |
| Low Spin speed or Drain Only was selected. | |
| Drum full of suds | |
| Check the PCB and drain pump for any loose wire connections. | |
| Perform Quick Test Mode or a Board Output Test to drain. | |
| Use HE (High-Efficiency) or low suds detergent specially formulated for front load washers. | |
| Reduce the amount of detergent for that specific load size and soil level. Towels generally create more suds. Do a wash cycle with cold water and a tablespoon of salt without detergent. | |
| Door does not lock | Door is not aligned or closed properly |
| Perform Quick Test Mode. Check the output voltage of the door lock coil. If it reads 120 V, replace the door lock switch; if not, replace the PCB. | |
| Door does not unlock | Check if the door is deformed. This may prevent the door from unlocking. |
| Door locks itself when the water level is too high. Opening the door will result in water draining. | |
| Check the following with Board Input Test Mode: Water level (frequency): Over 23.80 KHz. Temperature (inside drum): Higher than 60 °C / 140 °F. ➞ If so, wait until it drops. When everything is normal, check the PCB connectors and door lock switch. | |
| The display shows “The door will not unlock”. Turn off the washer and then turn it on. If “The door will not unlock” still appears, check the PCB and door lock switch. | |
| Perform Quick Test Mode. Check door lock. Check the output voltage of the door lock coil. If it reads 120 V, replace the door lock switch; if not, replace the PCB. | |
| Buttons do not work | The Option and Function buttons respond differently according to each cycle |
| Child Lock is activated. To disable, simultaneously hold down the Temp. and Spin buttons until the washer beeps. | |
| When “End” appears on the display, only the Power button works. Press the Power button and make new cycle selections. | |
| Does not drain | Check for kinks or restrictions(frozen, etc) on the drain hose. |
| Close the door and press the Start/Pause button. For safety reasons, the washer does not tumble or spin with the door open. | |
| Check if the water level signal input is correct. Go to Board Input Test Mode. | |
| Go to Quick Test Mode and perform a Drain Pump Test. | |
| Check if it reads AC 120 V (resistance=14.2 ± 7 % ohms) at the pump when a spin cycle is selected. | |
| Check the pump at CN1 (PIN3) on the PCB. It should read AC 110 ~ 120 V. | |
| Incorrect water temperature | Check if both of the water taps are fully open and the temperature selection is correct. |
| Make sure the domestic water heater is set to supply hot water lower than 120 °F (49 °C). Check the water heater capacity and recovery rate. | |
| If the water heater is located far from the washer, screw out the hot water tap and let the water flow until you get hot water. | |
| Too hot/too cold: A reduced amount of water is supplied while the PCB controls the influx to regulate the actual temperature of the water in the tub. This may seem to be significantly hotter/colder than expected. | |
| Disconnect the inlet hoses from the water valve and remove any residue from the inlet screens. | |
| Noisy and/or vibrates | Check if the washer is level and the lock nuts are tightened on the bottom plate. |
| Make sure the load is of adequate size and is not unbalanced. | |
| Check if the motor is fastened enough. | |
| Remove things that could contribute to noises/vibrations. (such as shipping bolt , spacers and objects leaning on the washer) |
Samsung SWV-1200F, SWV-1100F, SWV-1000F, SWV-800FP1291, SWV-P1091, SWV-P8091, SWV-P6091 washer troubleshooting
As the micom wash machine is configured of the complicated structure, there might be the service call. Below information is prepared for exact trouble diagnosis and suitable repair guide.
Caution for the Repair and Replacement
As some electronic components are damaged by the charged static electricity from the resin part of wash machine or the human body, prepare the human body earth or remove the potential difference of the human body and wash machine by contacting the power supply plug when the work contacting to PCB is executed.
Since AC220~240V is applied to the triac T1 and T2 on P.C.B, the electric shock may occur by touching and be careful that the strong and weak electricity are mixed.
If the P.C.B assembly is out of order, do not replace the component on P.C.B except TACT switch since the component is coated with the urethane.
As the P.C.B assembly is designed for no trouble, do not replace the P.C.B assembly by the wrong diagnosis and follow the procedure of the trouble diagnosis when the micom is not operated normally.
As the parts on P.C.B are coated by the urethane, they can not be tested by the test bar of the meter. Check the trouble by the test mode method according to the procedure.
| Item | Cause and treatment |
|---|---|
| The power is not supplied | - Is the PCB connector connected well? - Is the voltage normal? - Is the power supply plug connected well? - Is the noise filter connected well? - Is the secondary output of the power supply transformation normal? - Is the fuse disconnected? • If above points are not found, the PCB assembly is out of order. Replace it. |
| The water is not supplied. | - Is the knob open? - Did you push START/PAUSE button after selecting the course? - Is the water supply valve connected well? - Is the winding of the water supply valve continuous? - Is the connection and operation of the pressure switch normal? • If above points are not found, the PCB assembly is out of order. Replace it. |
| The wash does not start though the water supply is stopped. | - Is the connection and operation of the pressure switch normal? - Is the pressure switch hose damaged so that the air is leaked? - Is the pressure switch hose bent? - Check the operation of the water level switch. • If above points are not found, the PCB assembly is out of order. Replace it. |
| The wash is executed while the water is supplied. | - The PCB assembly is out of order. Replace it. |
| The drum does not rotate during washing. | - Is the belt connected well? - Is the winding of the motor continuous? (Rotor winding, stator winding, generator) - Is the motor fuse normal? • If above points are not found, the PCB assembly is out of order. Replace it. |
| The drum rotates by one direction during washing. (The drum rotates to one direction for SPIN.) | - The PCB assembly is out of order. Replace it. (Inversion relay open trouble) |
| Drainage problem. | - Is the drainage hose bent? - Is the winding of the drainage pump continuous? - Is the drain filter clogged by the waste? • If above points are not found, the PCB assembly is out of order. Replace it. |
| Dehydration problem. | - The unbalance is detected. - Put in the laundry uniformly and start again. |
| Abnormal noise during SPIN. | - Is the pulley nut loosen? - Is the transport safety device removed? - Is the product installed on the level and stable place? (Little noise may be generated during the high-speed SPIN.) |
| Leak breaker or current/leak breaker is down during washing. | - When the leak breaker is down, check and make the earth of the outlet. - When the current is down, the current is leaked. - Check the rated capacity of the current and leak breaker. The current breaker may be down due to the lack of the current when the wash machine and other apparatus are used. In this case, execute the cold water wash to check whether the current capacity is lack. |
| The heating is not executed. | - Is the wash heater terminal unplugged? - Is the wash heater normal?(Resistance value : 20.5~21.5Ω) - If above points are not found, the PCB assembly is out of order. Replace it. |