Derangements in washing machines can spoil the mood of any person badly, as the planned process of washing is postponed for an indefinite period of time because of failures. You can fix some kinds of failures yourself, without resorting to the help of a specialist, whose services can be costly.
If you try to describe the machines of the Swedish brand Electrolux briefly, the first things that come to mind are their durability and endurance. But these units do not have an infinite operating life.
The fact that there is something wrong with the automatic device is evidenced by problems with spinning, the powder that is not washed out from the dispenser, extraneous noises and puddles on the floor, or an error code appears on the display suggesting the nature of the failure. First, review the instructions – you can fix some problems yourself.
What do the incomprehensible symbols on the display of the Electrolux automatic washing machine mean? Most often, these are indications of certain errors. Knowing the error codes of Electrolux washing machines, we will be able to quickly find the faulty unit or repair some or other failure. In addition, error codes of Electrolux washing machines will help cope with abnormal situations. If the manufacturer recommends referring to professionals, call for Electrolux specialist to repair the washing machine.
We put all the codes in a small table with which you can quickly carry out the diagnosis of your washing machine. But as practice shows, some errors are missing from this table. For example, EH0 error in the Electrolux washing machine indicates a low supply voltage, and such a code cannot be found in the tables for services.
Electrolux PW9 washer error codes
| Error code | Cause/Action |
|---|---|
| 01E | Acknowledgement signal for water level not received within the time allowed. |
| 02E | Door status acknowledgment signal not received during a program operation. |
| 03E | Door lock acknowledgment signal not received within the time allowed. |
| 07E | Water level above parameter set for safety, during the program. |
| 10E | The water level is above parameter set (10 scale units) after water discharge. |
Electrolux W465H washer error codes
| Fault code | Text message |
|---|---|
| 1 | No water |
| 2 | Door open |
| 3 | Door lock fail |
| 4 | NTC low temp |
| 5 | NTC high temp |
| 6 | Water in machine |
| 7 | Overfilled |
| 8 | No heating |
| 009 | Klixon |
| 10 | Drum not drained |
| 11 | Unb. on at prog, start |
| 12 | Program failure |
| 13 | No motor comm. |
| 14 | Level adjust. |
| 15 | Emergency stop |
| 17 | Door lock |
| 18 | Start not allowed |
| 19 | Master comm. |
| 20 | I/O MCU Interlock |
| 21 | I/O Communication |
| 22 | Oil |
| 23 | No I/O addressed |
| 24 | Checksum from DLCU |
| 27 | Level offset |
| 28 | CPU/DLCU low level |
| 31 | Heat sink too hot |
| 32 | Motor too hot |
| 33 | No interlock |
| 35 | Motor short circuit |
| 36 | Interlock hardware |
| 37 | Low DC voltage |
| 38 | High DC voltage |
| 43 | Unb. switch RDC/MCU on |
| 44 | Speed too high |
| 45 | Motor not follow |
| 51 | Checksum from CPU |
| 52 | Charge circuit |
| 53 | CPU/DLCU high levels |
| 54 | Tacho, no set signal |
| 56 | Set speed door open |
| 58 | Set signal no tacho |
| 60 | Actuator circuit |
| 62 | Water, door unlocked |
Electrolux EWM2100 washer error codes
| Alarm | Possible fault | Action/ machine status | Reset |
|---|---|---|---|
| EOO | No alarm | ||
| E11 | Difficulties in water fill for washing | Tap closed or water pressure too low; Drain tube improperly Dositioned; Water fill solenoid valve is faulty; Leaks from water circuit on pressure switch; Pressure switch faulty; Wiring faulty; PCB faulty. | Cycle is paused with door locked. |
| E12 | Difficulties in water fill for drying | ||
| E13 | Water leakage | Drain hose incorrectly positioned; mains pressure insufficient; water Fill solenoid faulty; leakage/blockage of pressure switch hydraulic circuit; pressure switch faulty. | |
| E21 | Difficulties in draining for washing | Drain tube kinked/ clogged/ improperly positioned; Drain filter clogged/ dirty; Drain pump faulty; Pressure switch faulty; Wiring faulty; PCB faulty. | Cycle is paused (after 2 attempts). |
| E22 | Difficulties in draining for drying | Cycle is paused. | |
| E23 | Drain pump triac faulty | Drain pump faulty; Wiring faulty; PCB faulty. | Safety drain cycle - Cycle stops with door unlocked. |
| E24 | Fault in “sensing” circuit of drain pump triac (wrong input signal to microprocessor) | PCB faulty. | |
| E31 | Electronic pressure switch circuit faulty (frequency of pressure switch signal out of limits) | Electronic pressure switch; Wiring; PCB faulty. | Cycle blocked with door closed. |
| E32 | Incorrect calibration of electronic pressure switch (The electronic pressure switch generates a signal with instable frequency during the drain phase) | Drain tube kinked/ clogged/ improperly positioned; Drain filter clogged/ dirty; Drain pump faulty; Leaks from water circuit on pressure switch; Pressure switch; Wiring faulty; PCB faulty. | Cycle is paused. |
| E35 | Water overflow | Water fill solenoid faulty; Leaks from water circuit on pressure switch; Dressure switch faulty; wiring faulty; PCB faulty. | Cycle blocked. Safety drain cycle. Drain pump always in operation (5 minutes on, 5 minutes off etc.). |
| E38 | Pressure chamber blocked (water level does not vary for at least 30 sec. during drum rotation | Motor drive belt broken; Hydraulic circuit pressure switch clogged. | Heating phase skipped. |
| E3A | Heating elem. relay sensing faulty (input signal to microprocessor always 0V or 5V) | PCB faulty. | Cycle blocked with door closed. |
| E41 | Door open (after 15 sec.) | Door interlock faulty; wiring faulty; PCB faulty. | Cycle paused. |
| E42 | Problems of door closure | ||
| E43 | Interlock power supply triac faulty | (Safety drain cycle) Cycle blocked. | |
| E44 | Door interlock sensing circuit triac faulty | PCB faulty. | |
| E45 | Door interlock sensing circuit triac faulty (wrong input signal to microprocessor) | PCB faulty. | |
| E51 | Motor power supply triac short- circuited | PCB faulty; current leakage from motor or from wiring. | Cycle blocked, door locked (after 5 attempts). |
| E52 | No signal from motor tachometric generator | Motor faulty; wiring faulty; PCB faulty. | |
| E53 | Motor triac sensing circuit faulty (input signal to microprocessor wrong) | PCB faulty. | Cycle blocked, door locked. |
| E54 | Motor relay contacts sticking (high voltage level when the relay changes to OFF) | PCB faulty; current leakage from motor or from wiring. | Cycle blocked, door locked (after 5 attempts). |
| E61 | Insufficient heating during washing | NTC sensor faulty; heating element faulty; wiring faulty; PCB faulty. | The heating phase is skipped. |
| E62 | Overheating during washing (temperature higher than 88°C for a time higher than 5 min.) | Safety drain cycle - Cycle stopped with door open. | |
| E66 | Heating element power relay faulty (incongruence between sensing and relay) | PCB faulty. | |
| E68 | Current dispersion to earth (value of mains voltage different from main value) | Current dispersion between between heating element and earth. | Cycle blocked with door open. |
| E69 | Heating element interrupted | Wiring faulty; Heating element for washing interrupted (thermofuse Dpen). | |
| E71 | Washing NTC sensor faulty (short- circuited or open) | Wiring faulty; Washing NTC sensor faulty; PCB faulty. | The heating phase is skipped. |
| E72 | Drying condenser NTC sensor faulty (voltage value out of limits, sensor short-circuited or open) | Wiring faulty; Drying NTC sensor (condenser) badly positioned or faulty; WD board faulty. | The drying heating phase is skipped. |
| E73 | Drying duct NTC sensor faulty (voltage value out of limits, sensor short-circuited or open) | Wiring faulty; Drying NTC sensor (duct) badly positioned or faulty; WD board faulty. | |
| E74 | Washing NTC sensor badly positioned | Wiring faulty; Washing NTC sensor badly positioned; NTC sensor Faulty; PCB faulty. | The heating phase is skipped. |
| E82 | Error in selector reset position | PCB faulty (Wrong configuration data). | |
| E83 | Error in selector reading | PCB faulty (Wrong configuration data. | Cycle cancelled. |
| E91 | Communication error between PCB and display board | Wiring faulty; Control/ display board faulty: PCB faulty. | |
| E92 | Communication incongruence between main PCB- display board (versions not compatible) | Wrong control/ display board; Wrong PCB (do not correspond to the model). | Cycle interrupted. |
| E93 | Incorrect configuration of appliance | PCB faulty; (Incorrect configuration data). | |
| E94 | Incorrect configuration of washing cycle | PCB faulty; (Incorrect configuration data). | |
| E95 | Communication error between microprocessor and EEPROM | PCB faulty. | |
| E97 | Incongruence between programme selector and cycle configuration | Faulty PCB (Wrong configuration data). | |
| EA1 | Drum positioning (DSP) faulty | Motor belt broken; Wiring faulty; PCB faulty; DSP sensor faulty. | Positioning phase skipped. |
| EA6 | DSP door opening faulty | Motor belt broken; Wiring faulty; Drum cover open. Motor faulty; PCB Faulty. | Cycle paused. |
| EH1 | Frequency power of appliance out of limits | Power supply problems (incorrect / disturbance); PCB faulty. | Wait for frequency nominal conditions. |
| EH2 | Voltage too high | ||
| EH3 | Voltage too low | ||
| EF1 | Drain filter blocked (drain phase too long) | Drain tube blocked/ kinked/ too high; Drain filter dirty/ blocked. | Warning displayed at the end of cycle (specific LED). |
| EF2 | Excessive detergent dosing (excessive foam during draining) | Excessive detergent dosing; drain tube kinked/ blocked; Drain filter dirty/ blocked. | Warning displayed after 5 attempts or by the specific LED. |
| EF3 | Aqua control intervention | Water leaks onto base frame; water control system defective. | Water drain. |
| EF4 | Water fill pressure low, no signal of flowmeter and solenoid valve open | Tap closed; water fill pressure low. | |
| EF5 | Unbalanced load | Final spin phases skipped. | |
| EF6 | Reset | No action to be performed, if continues replace the PCB. | |
| EC1 | Solenoid valve blocked with flowmeter working | Wiring faulty; Solenoid valve faulty/ blocked, PCB faulty. | Cycle blocked with door closed. Drain pump always works (5 min., then it stops for 5 min. ecc.). |
| Ed1 | Data communication error between WD board and PCB | Wiring faulty between PCB and WD board; WD board faulty; PCB faulty. | Cycle interrupted. |
| Ed2 | Drying heating element relay 1 faulty | Wiring faulty between WD board and thermostats; thermostats faulty; WD board faulty, PCB faulty. | Cycle blocked with door open. |
| Ed3 | Drying heating element relay 2 faulty | ||
| Ed4 | Relay which commutates power between washing heating element and drying (in the WD board) | Wiring faulty; WD board faulty; PCB faulty. | |
| Ed6 | No communication between PCB and display board (INPUT) | Wiring faulty between PCB and programme display board; PCB faulty. |
Electrolux EWFLS70JIW washer error codes
| Error code | Fault condition |
|---|---|
| E11 | Fill time too long. |
| E13 | Water leak in the tub or air leak in air bell. |
| E21 | Water not pumpinq out fast enouqh. |
| E31 | Electronic pressure switch failure. |
| E32 | Pressure sensor calibration problem. |
| E35 | Pressure sensor indicates water overfill. |
| E38 | Air trap clogged. |
| E41 | Control board thinks the door switch is open. |
| E42 | Door lock device failure |
| E44 | Door closed sensinq failure. |
| E45 | Line door sensing failure. |
| E46 | Door command sense. |
| E49 | Door incnqruence between door line and door sense. |
| E52 | Bad siqnal from tacho qenerator. |
| E53 | Low Voltage to Motor Control Board. |
| E54 | Over speed. |
| E55 | Under speed. |
| E57 | High current on the inverter. |
| E58 | High current on motor phase. |
| E59 | No tacho signal for 3 seconds. |
| E5A | The high temperature on heat sink caused by overloading. |
| E5C | High Voltage experienced by MC. |
| E5D | Communication problem. |
| E5E | Communication problem. |
| E5F | MC is continuously resettinq. |
| E67 | Heat sensing relay failure. |
| E68 | Current leakaqe to qround on heater or fuse opened. |
| E69 | Heating element relay failure. |
| E71 | Drum water NTC failure. (Tub heater) |
| E74 | Wash temperature does not increase. |
| E91 | Communication error between Ul board and main control board. |
| E92 | Ul MB communications error |
| E93 | Console or Main Board control problem. |
| E94 | Main Board control problem. |
| E95 | Communication problem between microprocessor and external EEPROM. |
| E97 | Console or Main Board control problem. |
| E98 | Console control problem. |
| E9F | Communication protocol |
| EA1 | Power supply frequency out of limits |
| EA2 | Power supply voltage too high |
| EA3 | Power supply voltage too low |
| EA5 | Main Voltage sensing failure |
| EAE | Line safe relay sensing failure |
| EF1 | Clogged drain pump. |
| EF2 | Too much soap. |
| EF5 | Incorrect water temperature. |
| EF8 | Key Stuck |
Electrolux EWM1100 washer error codes
| Alarm | Possible fault | Action/ machine status | Reset |
|---|---|---|---|
| E11 | Tap closed or water pressure too low; Drain tube improperly positioned; Water fill solenoid valve is faulty; Leaks from water circuit on pressure switch; Pressure switch faulty; Wiring faulty; PCB faulty. | The cycle is paused with the door locked. | START/RESET |
| E12 | |||
| E13 | Drain tube improperly positioned; Water pressure too low; Water fill solenoid valve is faulty; Water circuit on pressure switch is leaking/clogged; Pressure switches faulty. |
||
| E21 | Drain tube kinked/clogged/improperly positioned; Drain filter clogged/dirty; Drain pump faulty; Pressure switch faulty; Wiring faulty; PCB faulty; Electrical current leak between heating element and ground. | The cycle is paused (after 2 attempts). | |
| E22 | Cycle is paused | ||
| E23 | Drain pump faulty; Wiring faulty; PCB faulty. | Safety drain cycle - Cycle stops with the door unlocked. | RESET |
| E24 | PCB faulty. | ||
| E31 | Pressure switch; Wiring; Main PCB. | The cycle stops with the door locked. | |
| E32 | Drain tube kinked/ clogged/ improperly positioned; Drain filter clogged/ dirty; Drain pump faulty; Water circuit on pressure switch; pressure switch; Wiring; main board. | The cycle is paused. | START/ RESET |
| E35 | Water fill solenoid valve is faulty; Leaks from water circuit on pressure switch; Pressure switch faulty; Wiring faulty; PCB faulty. | Cycle stops. Safety drain cycle. Drain pump continues to operate (5 min. on, then 5 min. off, etc.). | RESET |
| E38 | Water circuit on pressure switches; Pressure switches; The motor belt was broken. | Heating phase is skipped. | START/ RESET |
| E3A | PCB faulty. | The cycle stops with the door locked. | RESET |
| E41 | Door lock unit faulty; Wiring faulty; PCB faulty. | The cycle is paused. | START/ RESET |
| E42 | |||
| E43 | (Safety drain cycle) Cycle stops. | ON/OFF RESET | |
| E44 | PCB faulty. | ||
| E45 | |||
| E51 | PCB faulty; current leakage from the motor or from wiring. | Cycle blocked, door locked (after 5 attempts). | RESET |
| E52 | Motor faulty; wiring faulty; PCB faulty. | ||
| E53 | PCB faulty. | Cycle blocked, door locked | |
| E54 | PCB faulty; Current leakage from motor or from wiring | Cycle blocked, door locked (after 5 attempts). | |
| E57 | Wiring defective on the inverter for the motor, inverter board defective. | ||
| E58 | Wiring defective on the inverter for the motor, inverter board defective, abnormal motor operation (motor overloaded); Motor defective. |
||
| E59 | Motor defective; Wiring defective on the inverter for the motor Inverter board defective. |
||
| E5A | Inverter board defective. NTC open (on the inverter board). Overheating caused by continuous operation or ambient conditions (let appliance cool down). |
||
| E5H | Wiring defective, Inverter board defective. | ||
| E5C | Inverter board defective, the master's voltage is too high (measure the master's voltage). | ||
| E5d | Line interference, Wiring defective, defective main board or inverter board. | ||
| E5E | Defective wiring between main board and inverter board Defective inverter board, defective main board. | Cycle stops | ON/OFF |
| E5F | Defective inverter board Defective wiring, defective main board. | The cycle stops with the door locked (after 5 attempts). | RESET |
| E61 | NTC sensor faulty; Heating element faulty; Wiring faulty; PCB faulty. | The heating phase is skipped. | START/RESET |
| E62 | Safety drain cycle – Cycle stopped with the door open. | RESET | |
| E66 | PCB faulty. | ||
| E68 | Earth-leakage between heater and earth. | Cycle blocked with the door open. | |
| E69 | Washing heating element interrupted (Thermal fuse open) | START/RESET | |
| E71 | Faulty NTC sensor; Wiring faulty; PCB faulty. | Heating is skipped. | |
| E72 | Wiring faulty; Drying NTC sensor (condenser) faulty; PCB faulty. | Drying heating is skipped | |
| E73 | Wiring faulty; Drying NTC sensor (duct) faulty; PCB faulty. |
||
| E74 | NTC sensor improperly positioned; Faulty NTC sensor; Wiring faulty; PCB faulty. | Heating is skipped. | |
| E82 | PCB faulty (Wrong configuration data). Selector, wiring | RESET | |
| E83 | Cycle cancelled. | START/RESET | |
| E91 | Wiring faulty; Faulty control/ display board PCB faulty. | RESET | |
| E92 | Wrong control/ display board; Wrong PCB (do not correspond to the model). | Cycle interrupted. | OFF/ON START |
| E93 | Incorrect configuration data; PCB faulty |
||
| E94 | Cycle interrupted. | ||
| E95 | PCB faulty. | RESET | |
| E97 | Faulty PCB (Wrong configuration data). | ||
| E98 | Incompatibility between main board and Inverter. | OFF/ON | |
| E9b / E9H | Display board. | ON/OFF RESET | |
| E9C | |||
| E9d | |||
| E9F | PCB. | Cycle interrupted. | OFF/ON |
| EH1 | Power supply problems (incorrect / disturbance); PCB faulty. | Wait for frequency nominal conditions. | |
| EH2 | Wait for voltage nominal conditions. | ||
| EH3 | |||
| EHE | Wiring faulty; PCB faulty. | Safety drain cycle – Cycle stopped with door open | RESET |
| EHF | PCB faulty. | ||
| EC1 | Solenoid valve faulty/ blocked; PCB faulty. | Cycle interrupted with the door closed. Drain pump functions always (5 min., then it stops for 5 min. etc.) | |
| EC3 | Wiring faulty; Weight sensor faulty; PCB faulty. | START/ RESET | |
| Ed1 | Wiring faulty between PCB and WD board; WD board faulty; PCB faulty. | Cycle interrupted. | OFF/ON |
| Ed2 | Wiring faulty between PCB and WD thermostats; WD board faulty; PCB faulty. | Cycle interrupted with door open. | RESET |
| Ed3 | |||
| Ed4 | Wiring faulty; WD board faulty; PCB faulty. |
||
| EF1 | Drain tube blocked/ kinked/ too high; Drain filter dirty/ blocked. | Warning displayed at the end of cycle (specific LED). | START/ RESET |
| EF2 | Excessive detergent dosing; Drain tube kinked/ blocked; Drain filter dirty/ blocked. | Warning displayed after 5 attempts or by the specific LED. | RESET |
| EF3 | Water leaks onto base frame; water control system defective. | Machine drains and cycle stops | ON/OFF RESET |
| EF4 | Tap closed, water pressure too low. | RESET | |
| EF5 | Final spin phases skipped. |
Electrolux EWM series washer error codes
| Alarm | Description | Possible fault | Action/ Machine status | Reset |
|---|---|---|---|---|
| E11 | Difficulty in filling during wash phase | Tap closed or water pressure insufficient; Drain hose incorrectly positioned; Water fill solenoid faulty; Leaks from pressure switch hydraulic circuit; Pressure switch faulty; Wiring faulty; Circuit board faulty. | Cycle paused, door closed | Start |
| E13 | Water leakage | Drain hose incorrectly positioned; Water pressure insufficient; Water fill solenoid faulty; Leaks or blockage in pressure switch hydraulic circuit; Pressure switch faulty; Circuit board faulty. | Cycle paused, door closed | |
| E21 | Difficulties in draining | Drain hose kinked/ blocked/ incorrectly positioned; Drain filter clogged or dirty; Drain pump faulty; Pressure switch faulty; Wiring faulty; Circuit board faulty; Current leakage from heating element to ground. | Cycle paused | |
| E23 | Drain pump triac faulty | Drain pump faulty; Wiring faulty; Circuit board faulty. | Safety drain - Cycle stopped, door open | Selector on “0” |
| E24 | Problems with «sensing» of drain pump triac | Circuit board faulty. | Safety drain – Cycle stopped, door released | |
| E33 | Incongruence between contact closure of anti- boiling and 1st level of pressure switch | Pressure switch faulty; Current leakage from heating element to ground; Heating element; Wiring faulty; Circuit board faulty. | Safety drain - Cycle stopped, door open | |
| E35 | Water overflow | Water fill solenoid faulty; Leaks from pressure switch hydraulic circuit; Pressure switch faulty; Wiring faulty; Circuit board faulty. | Cycle blocked, door closed. Safety drain. Drain pump (sequence 5 min. ON - 5 min. OFF) | |
| E36 | «sensing» circuit of anti-boiling pressure switch faulty | Circuit board faulty. | Cycle blocked, door closed | |
| E37 | «sensing» circuit of 1st level faulty | |||
| E39 | HV «sensing» circuit of anti-flooding pressure switch faulty | |||
| E41 | Door open | Door safety interlock faulty; Wiring faulty; Circuit board faulty. | Cycle paused | Start |
| E42 | Problems with aperture of door | Start or Selector on “0” | ||
| E43 | Power triac on door interlock faulty | Safety drain, door released | Selector on “0” | |
| E44 | Door interlock «sensing» faulty | Circuit board faulty. | ||
| E45 | «sensing» on door interlock triac faulty | |||
| E51 | Motor power triac short-circuited | Circuit board faulty; Current leakage from motor or wiring. | Cycle blocked, door closed (after 5 attempts in diagnostics or immediate during selection) | |
| E52 | No signal from motor tachimetric generator | Motor faulty; Wiring faulty; Circuit board faulty. |
||
| E53 | «sensing» circuit on motor triac faulty | Circuit board faulty. | Cycle blocked | |
| E54 | Motor relay contacts sticking | Circuit board faulty; Current leakage from motor or wiring. | Cycle blocked, door closed (after 5 attempts in diagnostics or immediate during selection) | |
| E61 | Insufficient heating during washing | NTC sensor faulty; Heating element faulty; Wiring faulty; Circuit board faulty. | Heating phase skipped | |
| E62 | Overheating during washing | Safety drain (with cooling water fill) - Stop with door open | ||
| E66 | Power relay for heating element faulty | Circuit board faulty; Current leakage from heating element or wiring to ground. |
||
| E71 | NTC washing sensor faulty | NTC sensor faulty; Wiring faulty; Circuit board faulty. | Heating phase skipped | |
| E82 | Error in reset position of selector | Circuit board faulty. | Cycle cancelled | |
| E83 | Error in reading selector position | Configuration data incorrect; Circuit board faulty. | During the cycle continues normally, switches off completely during selection | |
| E93 | Incorrect machine configuration | Appliance blocked | ||
| E94 | Incorrect washing cycle configuration | |||
| E95 | Communications error between microprocessor and EEPROM | Circuit board faulty. | ||
| E96 | Incongruence between hardware version and configuration. | Configuration data incorrect; Circuit board faulty. |
||
| E97 | Incongruence between programme selector and cycle configuration | |||
| EB1 | Power supply frequency of appliance incorrect | Mains power supply problems (incorrect / interference); Circuit board faulty. | Cycle blocked until normal power supply conditions are restored | |
| EB2 | Voltage too high | |||
| EB3 | Voltage too low |
Electrolux IQ-Touch Wave-Touch EIFLW series washer error codes
| Error Code | Fault Condition | Check | Correction |
|---|---|---|---|
| E11 | Fill time too long. | 1. Is the incoming water flow normal? | Yes. Go to step (4). No. Go to step (2) |
| 2. Are the incoming water faucets turned on? | No. Turn water faucets on. Yes. Go to step (3). |
||
| 3. Is the incoming water pressure above (20) psi. | No. Have customer correct pressure problem. Yes. Check for kinked or blocked incoming water hoses, clean the incoming water screens. If problem still remains, replace the water inlet valve assembly. | ||
| 4. Does the fill water continue to enter the washer? | Yes. Go to step (5). No. Go to step (6) |
||
| 5. Remove power from the washer. Did the water fill stop? | Yes. Go to step (6) No. Replace the inlet valve assembly. Pressure switch checks good. Go to step (7). Pressure switch checks bad. Replace the pressure switch. |
||
| 6. Replace the pressure sensor | If this did not correct the problem, go to step 7. | ||
| 7. Replace the main control board. | |||
| E13 | Water leak in tub or air leak in air bell. | 1. Is the washer leaking water? | Yes. Correct water leak. No. Go to step (2) |
| 2. Is there an air leak in the air bell system? | Yes. Correct the air leak problem. No. Go to step (3) |
||
| 3. Replace the pressure sensor | If this did not correct the problem, Go to step (4) | ||
| 4. Replace the main control board. | |||
| E21 | Water not pumping out fast enough. | 1. Check the drain hose for restrictions. | Restriction. Correct problem. No restriction. Go to step (2). |
| 2. Start the washer and check for 120 VAC at the drain pump. | Zero. Check the wiring. If wiring good, replace the main control board.120 VAC. Remove the pump and check for blockage. If blocked, remove the restriction, if not, replace the pump. | ||
| E31 | Electronic pressure switch failure. | Inspect the wiring between the pressure main control board. | Defective wiring. Correct wiring.Good wiring. Replace the pressure sensor. If this does not correct the problem, replace the main control board. |
| E32 | Pressure sensor calibration problem. | See E31 | |
| E35 | Pressure sensor indicates water overfill. | 1. Is the water level above 4.5 inches ? | Yes. Go to step (2). No. Go to step (4). |
| 2. Does water enter the washer continuously? | Yes. Go to step (3). No. Check Air Trap for clog, if not replace the main control board. |
||
| 3. Remove power from washer. Does the water stop coming in? | No. Replace the water valve assembly. Yes. Check wiring to valve assembly for shorts. If wiring is good, replace the main control board. |
||
| 4. Replace the pressure sensor switch. Did this correct the problem? | Yes. Problem solved. No. Replace the main control board |
||
| E38 | Air trap clogged. | See E35 | |
| E41 | Control board thinks the door switch is open. | 1. Is the loading door closed? | No. Close the door. Yes. Go the step (2). |
| 2. Can you hear the lock attempt to close? | Yes. Check the door strike. If good, replace the door switch. No. Go the step (3) |
||
| 3. Check wire connection between door lock and main control board | If good, replace the door lock. If problem is not corrected, replace the main control board. | ||
| E42 | Door lock device failure | See E41 | |
| E44 | Door closed sensing failure. | ||
| E45 | Line door sensing failure. | ||
| E46 | Door command sense. | ||
| E49 | Door incongruence between door line and door sense. | ||
| E52 | Bad signal from tachogenerator. | 1. Disconnect the plug from the drive motor and measure the resistance pins 4 & 5 in the motor. | If the reading is between 105 & 130 Ohms, replace the motor control board. If the meter reads other than between 105 & 130 Ohms, replace the motor. |
| E53 | Low Voltage to Motor Control Board. | 1. Check wiring between the main control board and motor control board. | If good , replace the motor control board. |
| E54 | Over speed. | 1. Remove belt from the motor and spin the motor pulley. Does the motor spin free? | No. Replace the motor. Yes. Go to step (2) |
| 2. Spin the tub pulley. Does the tub spin free? | No. Check the tub bearings. Yes. Go to step (3) |
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| 3. Disconnect the plug from the drive motor and measure resistance between pins 4 & 5 in the motor. | If meter reads other than between 105 & 130 Ohms, replace the motor. If reading is between 105 & 130 Ohms, Go to step (4) |
||
| 4. Disconnect plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 3 and 6 Ohms. | If the readings are correct, replace motor control board. If the readings are incorrect, replace motor. | ||
| E55 | Under speed. | See E54 | |
| E57 | High current on inverter | 1. Find out if unit was overloaded. If not, remove belt from the motor and spin the motor pulley. Does the motor spin free? | No. Replace the motor. Yes. Go to step (2) |
| 2. Spin the tub pulley. Does the tub spin free? | No. Check the tub bearings. Yes. Go to step (3) |
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| 3. Disconnect plug from the motor and measure resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 3 and 6 Ohms. | If readings are correct, check wiring from motor to motor control board, If good, replace motor control board. If the readings are incorrect, replace motor. | ||
| E58 | High current on motor phase. | See E57 | |
| E59 | No tachogenerator signal for 3 seconds. | See E54 | |
| E5A | High temperature on heat sink caused by overloading. | See E57 | |
| E5C | High Voltage experienced by MC. | 1. Have power company check the frequency and voltage of the incoming power. | If correct, for error code E5C, replace motor control board. If correct, for error codes EA1, EA2, EA3, EAE or EA5, replace main control board |
| E5D | Communication problem. | 1. Communication problem. Check the wiring between the main control board and the motor control board. | Wiring bad, correct wiring problem.Wiring good, replace main control board. If problem is not corrected,replace the motor control board. |
| E5E | Communication problem. | See E5D | |
| E5F | MC is continuously resetting. | ||
| E67 | Heater sensing relay failure. | 1. Check the resistance of the heating element. It should be approximately 14 ohms. | If readings are incorrect, replace heating element. |
| 2. Check the resistance between ground and both heater terminals. It should be open when heater terminals are disconnected. | If readings are incorrect, replace the heating element. If problem is not corrected, replace main control board. | ||
| E68 | Current leakage to ground on heater or fuse opened. | See E67 | |
| E69 | Heating element relay failure. | ||
| E71 | Drum water NTC failure. (Tub heater) | 1. Check the resistance of the drum water NTC. Is it around 4.8K ohms? | No, replace the heating element. Yes, check the wiring |
| E74 | Wash temperature does not increase. | See E71 | |
| E91 | Communication error between UI board and main control board. | 1. Communication problem. Check wiring between the main control board and user interface board. | Wiring bad, Correct wiring problem. Wiring good, Replace the user interface board. If problem is not corrected, replace the main control board. |
| E92 | User Interface to Main Board communications error | See E91 | |
| E93 | Console or Main Board control problem. | ||
| E94 | Main Board control problem. | ||
| E95 | Communication problem between microprocessor and external EEPROM. | ||
| E97 | Console or Main Board control problem. | ||
| E98 | Console control problem. | See E5D | |
| E9F | Communication protocol | ||
| EA1 | Power supply frequency out of limits | See E5C | |
| EA2 | Power supply voltage too high | ||
| EA3 | Power supply voltage too low | ||
| EA5 | Main Voltage sensing failure | ||
| EAE | Line safe relay sensing failure | ||
| EF1 | Clogged drain pump. | Unclog the drain pump | |
| EF2 | Too much soap. | Advise customer to reduce amount of soap being used. | |
| EF5 | Incorrect water temperature. | 1. Are the hot and cold water hoses switched? | Yes. Switch the hoses to correct position No. go to step 2 |
| 2. Is HOT water about the same temperature as the cold? | Yes. Fix the HOT water in the house supply. | ||
| EF8 | Key Stuck | Check all buttons | |
Electrolux W series washer error codes
| Code | Solution |
|---|---|
| Error code E05 or E06 | When the error code E05 or E06 is displayed, this can be due to the motor being too hot.Stop the dryer and wait for 5 minutes. Start again and choose a program.If this does not help and the error code reappears the inspector of the laundry must be contacted |
| Error code E12 | When the error code is displayed this can be due to the user having over-filled the dryer with clothes that are too wet.Remove some of the clothes, close the door, and press the start button.If this does not help and the error code reappears the inspector of the laundry must be contacted |
| Error code E14 | When the ignition control fails to detect a flame, a signal is sent to the PCB, and error code E14 is displayed. When this condition occurs, the gas valve is shut off and the ignition control must be reset manually. Resetting Open the operating panel and press the gas reset button A on the back of the PCB for one second. OPL: Press the reset button B next to the operating panel. NOTE! When resetting the system the dryer must operate on a program with heat and the heat indicator must be on. Japan only: By opening and closing the door (coin operated dryers only). |
| Error code E15 | When the error code is displayed this can be due to the user having overfilled the dryer. Remove some of the clothes, close the door, and press the start button. If this does not help and the error code reappears the inspector of the laundry must be contacted. |
| Error code E16 | The error code is displayed if the user presses the start button while the vacuum switch is already closed. Resetting by opening/closing the door and pressing the start button. |
Electrolux EWFM series, AWF series washer error codes
| Code | Cause | Solutions |
|---|---|---|
| E10 | The water tap is closed. | Open the water tap. |
| The inlet hose is squashed or kinked. | Check the inlet hose connection. | |
| The filter in the inlet hose is blocked. | Clean the water inlet hose filter. | |
| E20 | The drain hose is squashed or kinked. | Check the drain hose connection. |
| The drain filter is clogged. | Clean the drain filter. | |
| E40 | The door has not been closed. | Close the door firmly. |
| The door is not properly closed | Close firmly the door |
Electrolux standard washer error codes
| Code | Problem | Possible Cause | Remedy |
|---|---|---|---|
| Fault code E10 appears. The display RINSE + flashes | No water flows | Water tap is closed. | Open the water tap. |
| Filter in screw connection of the inlet hose is blocked. | Close the water tap. Unscrew the hose from the tap, remove the filter and clean under running water | ||
| Water tap is blocked with limescale or is faulty | Check the water tap and have it repaired if necessary. | ||
| The fault code E20 appears. The RINSE display flashes. | The washing is not sufficiently spun. Water is left in the drum. | Drain hose is kinked. | Remove the kink. |
| Maximum pump head (discharge height 1m from the appliance's base) is exceeded. | Contact your local Service Force Centre. For pumping heights over 1m, a conversion kit is available as a special accessory. | ||
| Drain pump is blocked. | Switch off the appliance and pull out the mains plug. Clean the drain pump | ||
| The fault code E40 appears. The display MAIN WASH flashes | The door is not correctly closed. | Close the door correctly. Start the programme again. | |
| Alarm code | Description of fault | User code | Effect |
|---|---|---|---|
| E11 | Problems with water fill in wash phase | E10 | Cycle PAUSED |
| E12 | Problems with water fill in drying | E10 | |
| E21 | Problems with water drain in wash phase | E20 | |
| E22 | Problems with water drain during drying or drying condenser blocked | E20 | Heating phase skipped |
| E31 | Analogic (electronic) pressure switch circuit faulty | — | Cycle blocked with door closed |
| E32 | Incorrect calibration of analogic (electronic) pressure switch | — | Cycle PAUSED |
| E33 | Incongruency between level of analogic (electronic) pressure switch and level of anti-boiling pressure switch 1 | — | Cycle blocked with door closed |
| E34 | Incongruency between level of electronic pressure switch and level of anti-boiling pressure switch 2 | — | |
| E35 | Water level too high | — | Cycle blocked with door closed and water drain |
| E36 | "Sensing" circuit of anti-boiling pressure switch 1 faulty | — | Cycle blocked with door closed |
| E37 | "Sensing" circuit of anti-boiling pressure switch 2 faulty | — | |
| E38 | Pressure chamber blocked | — | Heating phase skipped |
| E41 | Door open | E40 | Cycle PAUSED |
| E42 | Problems with door closure | E40 | |
| E43 | TRIAC which powers the door interlock faulty | E40 | |
| E44 | "Sensing" circuit of door delay interlock faulty | — | |
| E45 | "Sensing" circuit of door delay interlock triac faulty | — | Cycle blocked with door closed |
| E51 | TRIAC which powers the motor short-circuited | — | Cycle blocked with door closed (after 5 attempts) |
| E52 | No signal from tachometric generator | — | |
| E53 | "Sensing" circuit of motor TRIAC faulty | — | |
| E54 | Relays (motor) contacts faulty | — | |
| E61 | Insufficient heating during washing | — | Heating phase skipped |
| E62 | Overheating during washing | — | Drain, end of cycle |
| E63 | Insufficient heating during drying | Heating phase skipped | |
| E64 | Overheating during drying | — | |
| E66 | Power relay to heating element faulty | — | Drain, end of cycle |
| E71 | NTC wash sensor faulty | — | Heating phase skipped |
| E72 | NTC sensor on drying condenser faulty | — | |
| E73 | NTC sensor on drying duct faulty | — | |
| E84 | "Sensing" circuit on circulation pump triac faulty | — | Drain, end of cycle (door open) |
| E85 | Circulation pump faulty | — | |
| E91 | Communications error between main PCB and user interface | — | — |
| E93 | Configuration error | E90 | Cycle blocked |
| E94 | Incorrect configuration of washing cycle | E90 | |
| EF1 | Drain filter blocked | LED-EFO | — |
| EF2 | Excessive detergent | LED-EFO | — |
Electrolux W555H washer error codes
An error in the program or in the machine is indicated on the display by an error code and a descriptive text.
The error codes are divided into different groups called “Major” comprising different error codes called “Minor”.
The errors will be displayed as for example 11:2 DOOR OPEN.
The following is a description of all Major groups followed by a description of each error code.
| Error code | Text | |
|---|---|---|
| Major | Minor | |
| MAIN COMMON 10 | 11 | Real time clock out of order |
| 13 | Initializing failed | |
| MAIN WASHER 11 | 1 | No water |
| 2 | Door open | |
| 3 | Door lock fail | |
| 4 | Water low temp | |
| 5 | Water high temp | |
| 6 | Water in machine | |
| 8 | No heating | |
| 9 | Drum overfilled | |
| 10 | Drum not drained | |
| 16 | Timeout heating | |
| 17 | Door lock | |
| 27 | Level offset | |
| 28 | Water level high dlcu level low | |
| 29 | Water level low dlcu level high | |
| DRUM MOTOR COMMON 20 | 1 | O.H. drum motor |
| 2 | No motor communication | |
| 3 | Lost motor communication | |
| DRUM MOTOR MCU 21 | 1 | Heatsink too hot |
| 2 | Motor too hot | |
| 3 | No interlock | |
| 5 | Motor short circuit | |
| 6 | Interlock hardware | |
| 7 | Low dc voltage | |
| 8 | High dc voltage | |
| 15 | Motor not follow | |
| 20 | No paramet. Set in mcu | |
| INTERNAL COM. 40 | 1 | I/O board mishmash |
| 20 | I/O interlock | |
| 21 | I/O communication | |
| INTERNAL COM. I/O 41 | 1 | Charge circuit |
| 2 | Set signal no tacho | |
| 3 | Actuator circuit | |
| INTERNAL COM. I/O TYPE 6 42 | 1 | Internal error |
| 2 | Position test | |
| 3 | Extract test | |
| EXTERNAL COM. PAYMENT 51 | 22 | No cbt communication |
| EXTERNAL COM. CMIS 52 | 1 | Cmis communication error |
| Code | Causes |
|---|---|
| 10:11 REAL TIME CLOCK OUT OF ORDER | The real time clock is used by the CPU, measuring time, power failure, error codes, etc. The error code is activated if there is a time out in the communication with the internal real time clock in the CPU or if the data sent to/from the real time clock is incorrect. The error can only be removed by turning of the power to the machine for 30 seconds. |
| 10:13 INITIALIZATION FAILED | The CPU has an internal time limit for initialization of the system. The error code is activated if 15 seconds has expired during start up and the hardware still is not initialized. Press the control knob/start button to retry. |
| 11:1 NO WATER | When filling with water, the level specified by the program must be attained within a certain time. This time is normally set to 10 minutes but can vary depending on the type of machine and the software. If the filling time exceeds the maximum allowed filling time, this error code will be displayed. Long filling times can be caused by a blocked filler valve, defective filler valve, a break in the cable between the filler valve control board, defective valve control board, leaking level system, etc. |
| 11:2 DOOR OPEN | This error code can only arise during an on-going program. This error code will be displayed if the control system detect that the input for door closed has been deactivated during an on-going program. This can be caused by for example a bad or defective door lock, loose cable to door lock, problem with door lock edge connection. |
| 11:3 DOOR LOCK FAIL | This error code can arise at program start. If the door lock doesn't lock within a certain time after program start, this error code will be displayed. This error code will also be displayed if the door switch for locked door signals that the door has been unlocked during an on-going program. This can be caused by for example a bad or defective door lock, loose cable to door lock, problem with door lock edge connection. |
| 11:4 WATER LOW TEMP | This error code is displayed if the temperature around the temperature sensor is below approx. -9°C. A low temperature means that the resistance in the sensor is too high, above approximately 23.7 kO. This can be caused if the machine for example has been standing outdoors, an open circuit in the sensor, a break in the cable to the sensor. |
| 11:5 WATER HIGH TEMP | This error code is displayed if the temperature around the temperature sensor exceeds + 98°C. A high temperature means that the resistance in the sensor is too low, lower than approximately 350 Cl. This can be caused by for example a short circuit in the sensor, break in the cable to the sensor, etc. |
| 11:6 WATER IN MACHINE | This error code can only arise in the case of rapid advance to the end of the program or if program is aborted. This error code will also appear if the level system has not indicated “empty drum" within a certain time (approximately 3 min). This time may vary depending on the size of the machine. Action • Check drain for dirt. • Blow through the level hose and check that it is not blocked and does not contain any water. • Check in the service program that the level control is working correctly. • Check for detergent overdosing. |
| 11:8 NO HEATING | This error code is displayed if the temperature is rising too slowly when heating is active. The limit for this error code is normally set to a water temperature increase of approximately 3°C per 10 minutes but can vary depending on the type of machine and software. This error code can be caused by for example a defective heating element, a break in the power supply to the heating element, defective heating contactor, etc. On machines built for washing mops, it can be caused by too low level in the program step. The lowest level for a mop program in the main wash with heating is 90 scale units. |
| 11:9 DRUM OVERFILLED | This error code will be displayed if the drum has been filled with water above a pre-determined level during an on-going program. This error code can be caused by for example a blocked level hose, drops of water in the level tube, defective filler valve, defective electronic filler control, etc. Action • Blow through the level hose and check that it is not blocked and does not contain any water. • Check in the service program that the level control is working correctly. • Check using the service program that all the water valves are working correctly. |
| 11:10 DRUM NOT DRAINED | This error code is displayed if the water in the drum is not below a predetermined level when a drain period has been completed in the program. This error code can be caused by for example a blocked drain, blocked level hose, a water drop in the level hose, defective level control, restricted drain lines to the machine, too many machines emptying simultaneously into drain pipes that are too narrow, etc. Action • Check the drain installation and that the waste water can flow freely out from the machine without any restrictions. • Check the drain valve in the machine with regard to dirt. • Blow through the level hose and check that it is not blocked and does not contain any water. • Check in the service program that the level control is working correctly. |
| 11:16 TIMEOUT HEATING | This error code is based on degrees/minutes. A check is made during water filling. If there is a drain leakage there will be repeated fillings and therefore no error code from gradient check. This timeout is an overall timeout that is started when heating is started. If heating time is longer than set in max heating time (Config 2) this error code will be displayed. |
| 11:17 DOOR LOCK | This error code is displayed if the door lock is locked at the start of the program, i.e. that the door is locked although the timer has not requested locking. |
| 11:27 LEVEL OFFSET | This error code arises if the level system indicates a level at the start of the program (when the drum should be empty) that exceeds what the program unit can compensate for automatically. This can be caused by for example blocked drain, blocked level hose, a drop of water in the level hose, leaking level system, defective level control, etc. Action • Check drain for dirt. • Blow through the level hose and check that it is not blocked and does not contain any water. • Check in the service program that the level control is working correctly. |
| 11:28 WATER LEVEL HIGH DLCU LEVEL LOW | The DLCU on I/O type 10 contains a mechanical level guard which ensures that there is no water in the machine when the lock opens. To ensure that the level guard functions correctly, the mechanical level guard is compared with a nominal value generated by the level system, which is compared with the electronic level sensor. When the water level exceeds the nominal value during first fill, a check is made to ensure that the mechanical level guard is switched on, and if not, this error code is displayed. Cause • The level control can be damaged. • Cross talk in the level control electrical system. • Leakage in the level controls’ air hoses. • Incorrect nominal value, possibly caused by a error in the electronic level control. Action • Check the level control function. (Switch-on level = 40 mm, switch-off level = 15 mm Wg). • Check the cables and their connections. The voltage across the level controller should be 0 V when the water level is < 15 mm Wg and 5 V when water level is > 40 mm Wg. • Blow through the level hoses and check that they are not blocked and does not contain any water. |
| 11:29 WATER LEVEL LOW DLCU LEVEL HIGH | The DLCU on I/O type 10 contains a mechanical level guard which ensures that there is no water in the machine when the lock opens. To ensure that the level guard functions correctly, the mechanical level guard is compared with a nominal value generated by the level system, which is compared with the electronic level sensor. When the mechanical level monitor is switched off during draining, the water level in the drum must be below the nominal value measured by the electronic level control. Cause • The level control can be damaged. • Cross talk in the level control electrical system. • Leakage in the level controls’ air hoses. • Incorrect nominal value, possibly caused by a error in the electronic level control. Action • Check the level control function. (Switch-on level = 40 mm, switch-off level = 15 mm Wg). • Check the cables and their connections. The voltage across the level controller should be 0 V when the water level is < 15 mm Wg and 5 V when water level is > 40 mm Wg. • Blow through the level hoses and check that they are not blocked and does not contain any water. |
| 20:1 O.H. DRUM MOTOR | Not valid for washer extractors with MCU. This error code is activated if the overheating protection for the drum motor has trigged. The overheating protection is automatically restored. When the overheating protection is restored the error code is automatically reset and the ongoing program will continue. A long press on the control knob/start button will make the CPU reset and ongoing program will be ended. The error code can be trigged if: The motor is very warm. Check that the vent holes in the motor are not covered. If the overheating protection is not trigged, but there is still an error code: Check the harness, connectors and functions by reading the electrical schematic and by using the show inputs menu when the machine is in service mode. |
| 20:2 NO MOTOR COMMUNICATION | This error code arises if the first message sent from the CPU to the MCU was not replied to during start up. Action • Check that there is power reaching the MCU. Check the fuses in the Protection Cable. If one of the components in the Protection Cable is damaged, the cable must be replaced. • Check that the indicator LED on the MCU is on. The LED can be seen by looking down by the MCU edge connections. • Check that the communication cable between the CPU board and the MCU is intact and not damaged. Measure also with a reference instrument to see whether there is contact between all the leads in the communication cable. |
| 20:3 LOST MOTOR COMMUNICATION | This error code arises if the communication between the CPU and the MCU has stopped working. Action • Check that there is power reaching the MCU. Check the fuses in the Protection Cable. If one of the components in the Protection Cable is damaged, the cable must be replaced. • Check that the indicator LED on the MCU is on. The LED can be seen by looking down by the MCU edge connections. • Check that the communication cable between the CPU board and the MCU is intact and not damaged. Measure also with a reference instrument to see whether there is contact between all the leads in the communication cable. |
| 21:1 HEATSINK TOO HOT | This error code is generated by the MCU. There is a temperature sensor (NTC) mounted on the MCU cooling flange next to the power transistors in the output stage. If the temperature of the cooling flange gets too high (> 90°C) the error code will be set to protect the transistors. The cause of high cooling flange temperature can be e.g. a stiff drum in combination with intensive use and high ambient temperature. There may also be an error in the motor (sticking bearings or short circuit in windings, which impairs the efficiency of the motor). Action • Make sure the drum turns easily. • Check the value on the error code counter for the error code. • Check the last 8 MCU error codes. • Start a 90°C normal program with load on continuous operation and measure the temperature of the motor and MCU. • Replace the defective part. |
| 21:2 MOTOR TOO HOT | This error code is generated by the MCU. Each time the motor is started from stationary, the MCU will first measure the resistance between two phases in the motor. The MCU processor governs the output transistors so that a DC current flows between two phases in the motor winding. The actuation of the transistors is a measure of the voltage applied to the winding and the resistance can be calculated using the current and voltage values. The resistance can then be converted to a temperature since the winding resistance at 20°C and the temperature coefficient are known. If the average value of the four latest temperature readings is higher than the maximum motor temperature (e.g. 150°C), the error code will be activated. The cause of high motor temperature can be a stiff drum, possibly in combination with intensive use and high ambient temperature. There may also be an error in the motor (sticking bearings or short circuit in windings, which impairs the efficiency of the motor). There could also be a contact error in the connectors between the MCU and the motor or an error in the motor cable. An error in MCU temperature measurement circuits can also occur. Action • Make sure the drum turns easily. • Check the value on the error code counter for the error code. • Check the last 8 MCU error codes. • Measure the three phases to the phase resistors on the MCU motor connector (disconnect MCU and take the reading in the cable connector) to make sure they are the same. • Start a 90°C normal program with load on continuous operation and measure the temperature of the motor and MCU. • Replace the defective part. |
| 21:3 NO INTERLOCK | This error code is generated by the MCU. The MCU must be powered with 230V / 50 or 60 Hz on the interlock input in order to drive the motor. This signal is a confirmation that the door is closed and locked. MCU receives its commands to rotate the drum from the CPU via a serial communication link between the MCU and CPU. Since the CPU also has access to the interlock signal, the CPU must never send a run command to the MCU if the interlock signal is missing. If this does happen, this error code will be activated. The cause of this error code being activated can be e.g. a break in the cable leading the interlock signal to the MCU. There may also be an error in the connector in the door lock, which connects 230V / 50Hz to the interlock signal. An error in the interlock circuits of the MCU can also set this error code. Action • Use a measuring instrument to check that the interlock signal comes on X302:1-2 when the door lock is activated. Read also bit 1 in the second byte under "Motor Status" in the service program (the bits are numbered from 0 to 7 where bit 0 is on the far right). If bit 1 in the second byte is 1 then the lock is open, while a 0 indicates that the lock is closed. • Replace the defective part. |
| 21:5 MOTOR SHORT CIRCIUT | This error code is generated by the MCU. The MCU reads the power consumption of the motor continuously. If the current for some reason gets too high (= exceeds a certain limit), the MCU will cut the current to the motor. After the motor has stopped (= tachometer indicates stationary motor), the MCU will attempt to restart it. If the MCU then detects high motor current again, this error code will be activated. If on restarting after a first short circuit, the MCU rotates normally, an error code will not be activated. Cause This error code can be activated for a number of reasons: • Short circuit in motor. • Short circuit internally in motor winding (impaired efficiency, higher current consumption). • Short circuit in motor cables. • Short circuit in connectors. • Drops of water causing short circuits in the motor connector. • Short circuit in the MCU output transistors. • Bad contact in tacho signal. • Bad contact in interlock signal.Action If the error is a stable one, it is generally not difficult to locate the defective unit through resistance measurement and testing with the service program. Further information can be obtained by studying the contents of "MCU FAULT LOGGER". Study the following: • SHORT CIRCUIT 2 (specifies how many times the error code has been active). • SHORT CIRCUIT 1 (specifies now many times the current limit has been exceeded. The difference between short circuit 1 and short circuit 2 indicates how many times there has been a short circuit 1 that has not been confirmed when restarting the motor). • LAST FAULT CODE N/8 (shows the 8 latest error codes). • TACHO CUT-OUT LOW RPM (can give a clue in case of intermittent errors). • TACHO CUT-OUT HIGH RPM (can give a clue in case of intermittent errors). |
| 21:6 INTERLOCK HARDWARE | This error code is generated by the MCU. The MCU must be powered with 230V / 50 or 60 Hz on the interlock input in order to drive the motor. The interlock circuits in the MCU have been split into two channels so that a component error in MCU cannot give a false confirmation that the door is locked. These two channels are checked against each other. If this check gives an incorrect result this error code will be activated. The reason for this error code being activated can be attributed to an error in the interlock circuits in motor control. Action • Replace MCU. |
| 21:7 LOW DC VOLTAGE | This error code is generated by the MCU. The MCU constantly measures the voltage over the mains input. If the voltage is too low (= falls below a certain limit), the MCU will shut off the current to the motor. Once the motor has stopped (= the tacho sensor indicates that the motor is stationary), the MCU checks to see whether the input voltage is still low. If it is, this error code is activated. The reason for this error code being activated can be low mains voltage or that the machine’s on/off switch has been operated in an unsuitable manner. Further information can be obtained by studying the contents of "MCU FAULT LOGGER": • UNDERVOLTAGE 2 (specifies how many times this error code has been active). • UNDERVOLTAGE 1 (specifies how many times the voltage has dropped below the limit. The difference between undervoltage 1 and undervoltage 2 indicates how many times there has been an undervoltage 1 without it being confirmed when the motor has stopped). • LAST FAULT CODE N/8 (shows the 8 latest error codes) Undervoltages can be registered even during normal operation. Consequently, a small number of registrations need not mean that there is an error in the MCU. Action • Check that the supply voltage is stable and never drops below nominal voltage -10%. • Check the fuses and cables. • Check the supply voltage in the network cabling and at the MCU in the machine. |
| 21:8 HIGH DC VOLTAGE | This error code is generated by the MCU. The MCU constantly measures the voltage over the mains input. If the voltage is too high (= exceeds a certain limit), the MCU will shut off the current to the motor. Once the motor has stopped (= the tacho sensor indicates that the motor is stationary), the MCU checks to see whether the input voltage is still high. If it is, this error code is activated. The reason for this error code being activated can be high mains voltage (e.g. power surge). Further information can be obtained by studying the contents of "FC FAULT LOGGER": • OVERVOLTAGE 2 (specifies how many times this error code has been active) • OVERVOLTAGE 1 (specifies how many times the voltage limit has been exceeded. The difference between overvoltage 1 and overvoltage 2 gives the number of times overvoltage 1 has occurred without it being confirmed when the motor has stopped). • LAST FAULT CODE N/8 (shows the 8 latest error codes). Overvoltage registrations can also occur if there is a bad contact in the tacho signal. Check also the following registers: • TACHO CUT-OUT LOW RPM (number of short tacho interruptions during wash rpm). • TACHO CUT-OUT HIGH RPM (number of short tacho interruptions during extraction rpm). Action • Check the tacho cables if there are many registrations in the TACHO CUT-OUT registers. |
| 21:15 MOTOR NOT FOLLOW | This error code is generated by the MCU. The MCU must always receive information on the rotation of the motor from the tacho sensor in order to rotate. If the tacho sensor is not working, the motor can rotate for max. 10 seconds during the starting process. After this period, this error code will be activated. Cause • Break in the cables between the tacho sensor and the MCU. • Break in connectors in tacho cables. • Break in one of the phases to the motor (cables or connectors). This error can be suspected if the motor does not rotate for 10 seconds (the motor will not start with only two phases). • Error in tacho generator. • Error in tacho circuits in the MCU. Further information can be obtained by studying the contents of "FC ERROR LOGGER”. Study the following: • MOTOR NOT FOLLOW (specifies how many times this error code has occurred). • LAST ERROR CODE N/8 (shows the 8 latest error codes). • TACHO CUT-OUT LOW RPM (can give a clue in case of intermittent errors). • TACHO CUT-OUT HIGH RPM (can give a clue in case of intermittent errors). Action • Replace the defective part. |
| 21:20 NO PARAMET. SET IN MCU | The program unit has read from the MCU or I/O board that the interlock is not active. The reason for interlock failure can be a problem with the hatch lock, damaged motor supply cables or the I/O board with interlock voltage etc. The most probable error source is the I/O board. |
| 40:1 I/O BOARD MISHMASH | The error code is activated if wrong I/O board is adressed to wrong position in the machine. After addressing of I/O boards the CPU reads the type of board in every position. If there is a mishmash between what the CPU reads and what the software expect on any address the error code will be displayed. Readdress all I/O boards. Use the electric schematic to find correct I/O board to address. |
| 40:2 I/O INTERLOCK | The program unit has read from the I/O board that the interlock is not active. The reason for interlock failure can be a problem with the hatch lock, damaged motor supply cables or the I/O board with interlock voltage etc. The most probable error source is the I/O board. |
| 40:21 I/O COMMUNICATION | The error code is activated if the CPU no longer communicate with one or more I/O boards. There is an internal data bus between the different I/O boards in the machine with information about inputs, outputs, etc. that the CPU use to control the machine. The error code is activated if the CPU has lost communication with one or more I/O boards. The error will also be activated if the service button is pressed on the wrong I/O board during configuration of I/O boards. If there is communication between the I/O board and CPU the LED next to the service button will flash. If there is no communication to the I/O board but power, the LED will light when the button is pressed on the I/O board. Check that all I/O boards are configured in i/o configuration menu when the machine is in service mode. If all I/O boards present in the list check the LED and harness, connectors and functions by reading the electrical schematic. |
| 41:1 CHARGE CIRCUIT | The DLCU on I/O board 10 contains an arming circuit that is charged when the door lock coil is to be activated. For safety reasons, this arming circuit must be discharged when the door lock coil is not to be activated. If the arming circuit for operating the door lock is charged when it is not supposed to be, an error message will be sent to the CPU. If the error ceases, the message will not be sent to the CPU. CPU reads the error message when the door is locked and unlocked and generates an error. The error is ignored between these two occasions. Cause • The error can bee caused by overloads and/or defective components in the DLCU on I/O board 10. |
| 41:2 SET SIGNAL NO TACHO | The DLCU on I/O board 10 counts the tacho pulses from the motor in order to guarantee that the drum is stationary when the door is opened. To ensure that the signal from the tacho generator is working correctly, DLCU compares the tacho signal to a digital bit value from the CPU, which is due to the CPU having activated the motor. The tacho signal should always correspond to the digital bit value and if the tacho signal is not present when the digital bit value is present, an error message will be generated to CPU. The error message is filtered in such a way that the digital bit value should have been on for 2 seconds; if this is the case, a check is made that the pulses from the tacho sensor are present when the digital bit value ceases. Internally the DLCU will automatically clear an error if it disappears during program run. CPU reads the error message when the program finishes and generates an error code, the error message is ignored between these two occasions. Cause • The error can be caused by breaks in the circuits for the tacho sensor, or caused by a error in the magnet in the tacho sensor. • Collateral damage due to a error in the motor system. |
| 41:3 ACTUATOR CIRCUIT | The DLCU controls the door lock actuator coil. The DLCU checks continuously that the coil is engaged. DLCU can detect a break in the circuit (>50 kQ) (DLCU cannot detect a short in the circuit). If there is a break in the actuator circuit, CPU will be notified; the error code will disappear if the error ceases. CPU reads the error message when the program starts and finishes and generates an error code, the error message is ignored between these two occasions. Cause • The error can be caused by a break in the cables between the hatch lock and the I/O board 10, or caused by a error in the hatch lock solenoid. • Error or break in the I/O board 10 circuits. Action • If the error returns after a reset, and is not caused by a error in the hatch lock or the cables for the hatch lock, change the I/O board 10. |
| 42:1 INTERNAL ERROR | Reading of A/D values out of range. |
| 42:2 POSITION TEST | Position value out of range. Check that I/O module type 6 is still in correct position. |
| 42:3 EXTRACT TEST | I/O module type 6 is not able to read any or too low values during extraction. |
| 51:22 NO CBT COMMUNICATION | Machine with payment system using serial communication to machine. Serial communication with payment system interrupted. Check network cable between machine and payment system. Check that payment system is operational. To reset machine to working state without repairing payment system, use Reset CBT communication in service mode. (Requires password). |
| 52:1 CMIS COMMUNICATION ERROR | Communication between machine and network computer has been interrupted. Check network cable between machine and network. Check that CMIS on network computer is operational. The machine can be operated but statistics could be affected and data could be lost. |
Error codes of washing machines are necessary in order to simplify the diagnosis. Using them, we will easily understand what is out of order in our household appliances. This approach is quite convenient.
But a modern washing machine may not return any error, but it will refuse to work. Budget models will not even let the user know where the system failed since they simply do not have such a function. For this reason, it is important to know what the main derangements of washing machines are, what they depend on, and how to repair them.