Kenmore washer troubleshooting

The Kenmore brand name is used by Sears Holdings Corporation for a variety of household appliances sold in its stores. The brand’s history is rather long: it first appeared in 1913. Sears commissions well-known manufacturers, including Whirlpool, LG, Electrolux, and Daewoo Electronics to make products under this brand.
Want to determine the reason why your washing machine won’t drain or why it won’t agitate your clothes? Need a reliable Kenmore troubleshooting guide? This is exactly what you’ll find below. For every symptom, there is an explanation and repair advice.

Kenmore OASIS 110.2807, OASIS 110.2806 washer troubleshooting

PROBLEM	CAUSE	SOLUTION
Noisy, vibrating, off-balance	Is the washer level? Does the washer rock when pushed against the corners?	The washer must be level. The front and rear feet must be in firm contact with the floor. Check that the Iocknuts are tightened.
	s the floor flexing, sagging or not level?	Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3/4"(1.9 cm) piece of plywood under the washer will reduce the sounds.
	Did you load the washer as recommended?	For best performance, load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket.
	Is the load balanced?	Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top of the stainless steel portion of the basket.
	Do you hear clicking or other noises when the cycle changes from washing to draining or spinning?	When the drive system shifts or the washer basket settles between cycles you may hear noises that are different from your previous washer. These are normal washer noises.
	Is the washer gurgling or humming?	When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
	Are you washing a small load?	You will hear more splashing sounds when washing small loads. This is normal.
	The washer basket moves while washing.	This is normal.
	Can you hear water spraying?	This is part of the wash action.
	Are you washing items with metal snaps, buckles or zippers?	You may hear metal items touching the basket. This is normal.
	Did you select the Bulky/Bedding cycle?	Use the Bulky/Bedding cycle only for oversized, nonabsorbent items such as comforters, pillows or poly-filled jackets. Other items will create an unbalanced load in this cycle.
Washer leaks	Are the fill hoses tight?
	Are the fill hose washers properly seated?	Check both ends of each hose.
	Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?	The drain hose should be pulled from the washer cabinet and secured to the drainpipe or laundry tub.
	Is the sink or drain clogged?	Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink.
	Is water splashing off the tub ring or the load?	The wash load should be balanced and not overloaded. If the wash load is unbalanced or overloaded, incoming water can deflect off the load.
	Is the washer properly installed?	The washer must be level. The feet should be properly installed and the nuts tightened.
	Did you select Stain Treat option and use a hand-washing detergent?	Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent.
	Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operation	Are the laundry products in the correct dispensers?	Add the correct amounts of detergent (powdered or liquid), bleach, or fabric softener to the correct dispenser.
	Is there water remaining in the bottom of a dispenser? Did the dispenser drain properly?	A small amount of water may be left in a dispenser at the end of the cycle. This is normal.
Washer odor	Are you running the Clean Washer cycle with bleach on a regular basis?	Cleaning your washer on a regular basis helps avoid odor causing residue from building up.
	Are you using HE detergent?	Use of non-HE detergent can cause a film residue which can result in odor on your washer and on your load.
Wash load odor	Are you using too much or too little detergent?	Follow the detergent manufacturer's recommendation for correct amount for the load size, and soil level for your load. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
	Do you remove clothing from your washer as soon as the cycle finishes?	Unload the washer as soon as it stops to avoid prolonged moist conditions.
	Are your clothes thoroughly dry before putting them away?	Always make sure wash loads are thoroughly dry before putting them away.
	Do you use the hottest water safe for the clothing?	Some soils and stains are only released with warmer water. Remaining soils and stains on clothing can lead to odors
Washer won't fill, rinse or agitate; washer stops	Is the power cord plugged into a grounded 3 prong outlet?	Plug power cord into a grounded 3 prong outlet.
	Are you using an extension cord?	Do not use an extension cord.
	Is there power at the plug?	Check electrical source or call electrician.
	Is the indicator on the Cycle Control knob properly lined up with a cycle?	Turn the Cycle Control knob to the right slightly.
	Are the water inlet valve screens clogged?	Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
	Are the hot and cold water faucets turned on?	Turn on the water.
	Is the water inlet hose kinked?	Straighten the hoses.
	Does the water level seem too low, or does the washer appear to not fill completely?	The Auto Water Level feature senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for clothes to move.
	Has a household fuse blown, or has a circuit breaker tripped?	Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician
	Is the washer in a normal pause in the cycle?	The washer may pause during certain cycles. Allow the cycle to continue.
	Is the washer overloaded?	Wash smaller loads.
	Is there oversudsing?	Cancel the current cycle. Press RINSE/DRAIN & SPIN to drain the load. Re-select your desired cycle and press START. Do not add detergent. Use cold water.
	Is the lid open?	The lid must be closed during operation. The washer will not operate with the lid open.
	Did you add more items to the load once the washer started?	Once the load is wet, there may appear to be space for more items. Do not add more than 1 or 2 garments after the cycle has started. For best results determine load size with dry items only.
Washer continues to fill or drain, or the cycle seems stuck	Is the top of drain hose lower than the control knobs on washer?	The top of the drain hose must be at least 39" (99 cm) above the floor.
	Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?	The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap.
Washer won't drain or spin; water remains in washer	Is the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor?
	Is the lid open?	The lid must be closed during operation. The washer will not operate with the lid open.
	Is there excessive sudsing?	Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you may need to use less detergent. Use only High Efficiency ("HE") detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Wash/Rinse temperature	Are the hot and cold water inlet hoses reversed?	If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle.
	Are you washing many loads?	As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
	Do you have an ENERGY STAR washer?	The wash water temperatures may feel cooler to you than those of your previous washer. This is normal.
	Does the wash water temperature feel lower than usual?	As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal. To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.
Excessive sudsing	Did you use a non-HE detergent?	Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
	Is there excessive sudsing?	Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent. Selecting a Fabric Softener or 2nd Rinse option will help flush excess suds from your washer.
Cycle did not run Stain Treat option	Did you select the Stain Treat option?	The Stain Treat option must be selected for it to be included in a wash cycle. The Stain Treat option is a preset cycle setting in the Heavy Duty cycle and may be added to other cycles.
Load too wet	Did you use the right cycle for the load being washed?	Select a higher spin speed.
	Did you use a cold rinse?	Cold rinses leave loads wetter than warm rinses. This is normal.
	Did you wash an extra large load?	A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle. Evenly distribute the load around the basket wall and do not load above the stainless steel portion of the basket. Select Drain and Spin to remove excess water from the load.
Residue or lint on load	Did you add detergent to the dispenser?	For best results, use the dispenser to dissolve the detergent.
	Did you sort properly?	Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
	Did you overload the washer?	The wash load must be balanced and not overloaded. Clothes should move freely. Lint or powdered detergent can be trapped in the load if overloaded. Wash smaller loads.
	Did you use enough detergent?	Follow detergent manufacturer's directions. Use enough detergent to hold the lint in the water
	Did you line dry your clothing?	If so, you can expect some lint on the clothing. The air movement and tumbling of a dryer removes lint from the load.
	Was paper or tissue left in pockets?
	Is your water colder than 60°F (15.6°C)?	Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.
	Did you use the proper Soil Level and Wash Cycle for the load?	Reducing wash time (duration) and wash speed are ways to reduce lint.
	Did you select a cycle with a spray rinse?	Heavy Duty, Normal, and Express Cycles are preset with a spray rinse to maximize water efficiency. For loads with particulates such as sand or lint, a 2nd Rinse option can be added to all cycles to aid in the removal of particulates, detergent, and bleach residues.
Load is wrinkled, twisted or tangled	Did you unload the washer promptly?	Unload the washer as soon as it stops.
	Did you use the right cycle for the load being washed?	To reduce wrinkling, tangling and twisting, select a cycle with low wash speeds, such as Delicate/Handwash or Casual/ Wrinkle Free, or select a lower spin speed
	Did you overload the washer?	The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling and twisting.
	Was the wash water warm enough to relax wrinkles?	If safe for the load, use warm or hot wash water. Use cold rinse water.
	Are the hot and cold water hoses reversed?	Check that the hot and cold water hoses are connected to the correct faucets. If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. A hot rinse followed by spin will cause wrinkling.
Stains, gray whites, dingy colors	Did you properly sort the load?	The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
	Was the wash temperature too low?	Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
	Did you use enough detergent, or do you have hard water?	Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 60°F (15.6°C) for soap to dissolve and work properly. For best performance, use the detergent manufacturer's recommended amounts.
	Did you follow the manufacturer's directions when adding detergent and fabric softener?	Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Do not dilute fabric softener.
	Is there above average iron (rust) in water?	You may need to install an iron filter.
	Did you add detergent to the dispenser?	For best results, use the dispenser to dissolve the detergent.
	Did you add fabric softener directly to the load?	Use your fabric softener dispenser. Do not drip fabric softener onto clothes.
	Did you use a fabric softener dispensing ball?	Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
	Did you unload the washer promptly?	To avoid the transfer of dye, unload the washer as soon as it stops.
	Did you add detergent, chlorine bleach or fabric softener too late in the cycle?	Detergent, chlorine bleach, and fabric softener should be added to the dispensers before starting the washer.
	Did you use Express Wash on a large load?	Express Wash is designed to wash only a few items for best results.
	For additional performance enhancements, select option such as Stain Treat, Fabric Softener and 2nd Rinse to desired cycle.
	For heavily soiled garments, select an Extra Rinse to assure stains, soils, and detergents are thoroughly rinsed from the load.
Garments damaged	Were sharp items removed from pockets before washing?	Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load.
	Were strings and sashes tied to avoid tangling?	Straps and strings can easily become entangled in the load, causing strain on seams and tearing.
	Were items damaged before washing?	Mend rips and broken threads in seams before washing.
	Did you overload the washer?	The wash load must be balanced and not overloaded. Loads should move freely during washing. Be sure not to load above the stainless portion of the basket
	Did you add chlorine bleach properly?	Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models). Do not use more than the manufacturer's recommended amount for a full load. Do not dilute.
	Did you follow the garment manufacturer's care label instructions?
Load not rinsed	Did you use the proper detergent?	Regular or non-HE hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent
	Did you follow the manufacturer's directions when adding detergent and fabric softener?	Always measure detergent and fabric softener carefully. Follow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size. Selecting a Fabric Softener or Extra Rinse option will help flush excess suds from your washer.
	Did you select the Fabric Softener button?	If liquid fabric softener is added to the dispenser, the Fabric Softener option must be selected.
	Was the Water Save Spray Rinse selected?	This spray rinse optimizes the water used for rinsing the load. If extra rinsing is needed due to skin sensitivities, a high sudsing detergent, or particulates in the load, such as sand or lint, select the Extra Rinse option.

Kenmore Two-speed high-efficiency spray rinse system automatic washer troubleshooting

Problem	Cause	Solution
Washer Leaks	Household plumbingis leaking.	Repair plumbing.
	Inlet hoses not tight.	Tighten hoses
	Inlet hose washers not properly seated.	Reseat washers
	Drain hose not properly clamped or is off.	Clamp drain hose
	Drain is clogged,	Remove drain clogs. Sink, standpipe, or floor drain must be able to handle 17 gal (64 L) of water per minute.
	Tub moved forward during unloading, causing water to deflect off tub ring.	Ensure tub is centered before starting washer.
	Unit not level causing water to deflect off tub ring.	Ensure front feet are installed and nuts are tightened. Level washer. Reset rear legs
	Load is unbalanced. Spray rinses are deflecting off load.	Redistribute the load.
	Washer is overloaded. Fills or spray rinses are deflecting off load.	Reduce load size.
Won’t Drain/ Won’t Spin/ Wet Loads	Drain hose is kinked or clogged.	Straighten or unplug hose
	Correct operation of neutral drain.	After a wash or rinse, the washer will drain without spinning. After draining, the spinning begins.
	Lid is open.	Close the lid.
	Drain hose is more than 96 in (2.4 m) above floor.	Lower drain hose
	Too much detergent ─ excessive sudsing.	Use less detergent.
	Wrong cycle for load being washed.	Choose a cycle with a higher spin speed
Won’t Drain/ Won’t Spin/ Wet Loads (cont.)	Low voltage or using an extension cord.	Check electrical source or call electrician. Do not use extension cords.
	Cold rinses.	Cold rinses leave loads wetter than warm rinses. This is normal.
Continues to Fill/ Continues to Drain/ Cycle Stuck	Drain hose is less than 39 in (99 cm) above floor.	Raise the drain hose
	Drain hose fits tightly into standpipe.	Adjust drain hose for loose fit
	Drain hose taped into standpipe.	Do not seal off drain hose with tape. The drain hose needs an air gap.
Washer Makes Noise	Load is unbalanced.	Redistribute load.
	Washer is not level. Rear leveling legs not set.	Level washer. Reset rear legs
	Nuts on front feet not tight.	Tighten nuts
	Yellow shipping strap with cotter pins not completely removed.	Remove strap with cotter pins
	Floor not strong enough to support washer.	Relocate washer
	Gears engaging after drain and before spin.	This is normal.
	Upper part of agitator clicks during wash.	This is normal.
Won’t Fill/ Won’t Rinse/ Won't Agitate/ Wrong Temperature	Water inlet valve screens are plugged.	Clean screens.
	Water is turned off.	Turn on water.
	Hot and cold hoses are reversed.	Reverse hoses
	Inlet hose is kinked.	Straighten hoses.
	Timer dial is not lined up.	Turn timer knob to the right slightly and pulI to start.
	Power cord not plugged in.	Plug into a grounded 3 prong outlet.
Machine Stops	Power cord not plugged in.	Plug into a grounded 3 prong outlet.
	No power at plug.	Check electrical source or call eIectrician.
	Fuse blown or circuit breaker open.	Replace fuse or reset circuit breaker. If problem continues, call electrician.
	Using an extension cord.	Do not use extension cords.
	Timer is not lined up.	Turn timer to the right slightly and pulI to start.
	Timer knob not pulled out.	Set and pull out knob.
	Machine is overloaded.	Wash smaller loads.
Agitator Not Working	The top of the agitator moves only in one direction.	This is normal.
	The top of the agitator is loose.	This is normal.
Water Level Too Low/ Not Completely Filling	The top of the agitator is much higher than the highest water level. This creates a perception of the washer not being full.	This is normal.
Tub is Crooked	Tub pulled forward when unloading.	Ensure tub is centered before starting washer.
	Tub moves.	This is normal.
	Unit not level.	Ensure front feet are installed and nuts are tightened. Levelwasher. Reset rear legs
Lint on Load	Improper sorting.	Sort lint givers from lint takers and by color.
	Overloading.	Lint can be trapped in load if overloaded.Wash smaller loads.
	Paper or tissue in pockets.	Clean out pockets before washing.
	Not enough detergent.	Use enough detergent to hold lint in water.
	Detergent not dissolving. Water temperatures lower than 70°F (21°C).	Use Automatic Temperature Control (ATC). ATC ensures wash water temperature will be warmer than 70°F (21 °C).
Tearing	Overloading. Improper use of washer.	Loads should move freely during wash. Wash smaller loads.
	Improper use of chlorine bleach. Undiluted bleach will damage fabrics.	Do not pour chlorine bleach directly on load. Wipe up bleach spills.
	Sharp items not removed from pockets; fasteners not fastened.	Clean out pockets before washing. Zip zippers before washing.
	Items damaged before washing.	Mend rips and broken threads in seams before washing.
Stains on Load	Improper use of fabric softener.	Do not use liquid fabric softener when using the ULTRA CLEAN cycle. Use a fabric softener sheet in the dryer instead. (Diluted fabric softener may be added to the 2ND RINSE cycle.)
	Iron in water (rust).	Install an iron filter
	Under use of detergent causing soil to be redeposited.	Use enough detergent to remove soil and hold it in suspension.
	Dye transfer due to not sorting loads properly.	Sort dark clothing from whites and lights.
	Dye transfer due to not unloading washer promptly.	Unload the washer as soon as it stops.
Load is Wrinkled	Not removing load promptly.	Unload the washer as soon as it stops.
	Wrong cycle for fabrics being washed.	Use cold rinses and cycles with slow spin speeds to reduce wrinkling.
	Overloading.	Loads should move freely during wash. Wash smaller loads.
Load is Tangled/ Twisted	Wash water not warm enough to relax wrinkles. Using warm rinses.	Use Automatic Temperature Control (ATC). If safe for fabric, use 100° F (38°C) wash water. Use cold rinse water.
	Hoses reversed.	Reverse hoses
	Overloading.	Loads should move freely during wash. Wash smaller loads.
	Clothes wrapped around agitator.	Do not wrap items around agitator when loading washer.
Clogged Dispenser/ Bleach Leaking/ Bleach on Wrong Loads	Use of color-safe bleach in chlorine bleach dispenser.	Add color-safe bleach directly to the basket. Do not use chlorine bleach dispenser.
	Improper use of chlorine bleach.	Always measure bleach before adding to the dispenser. Carefully pour into the dispenser.Wipe up bleach spills.

Kenmore TUMBLE ACTION WASHER troubleshooting

Roblem	Cfuses	Solutions	Preventive measures
Blue stains	— Undiluted liquid detergent or fabric softener dispensed directly onto fabric.	— If caused by detergent, mix 1 cup (240 ml) white vinegar with 1 quart (.95 L) water in a plastic container. Soak item 1 hour. Rinse. — If caused by fabric softener, rub stains with bar soap. Wash.	— Avoid overfilling detergent and fabric softener compartments of dispenser.
Discoloration, graying	— Not enough detergent. — Wash water temperature too low. — Incorrect sorting.	— Rewash with correct amount of detergent and hottest water safe for fabric. Add bleach safe for fabric.	— Sort items by soil level and color. — Use correct amount of detergent, hottest water and bleach safe for fabric.
Greasy, oily stains	— Not enough detergent. — Undiluted liquid fabric softener poured directly on fabric.	— Treat with prewash stain remover or liquid detergent. — Increase detergent and water temperature. Rewash. — Rub fabric softener stains with bar soap.	— Use correct amount of detergent and hottest water safe for fabric. — Do not pour liquid fabric softener directly on fabric.
Holes, tears, or snags	— Incorrect use of chlorine bleach. — Unfastened zippers, hooks, buckles. — Rips, tears and broken threads. — Overloading the washer. — Degradation of fabric.	— May be irreversible if rips, tears and seams cannot be mended.	— Never pour chlorine bleach directly on fabric. — Check condition of items before washing.
Lint	— Incorrect sorting. — Tissues left in pocket. — Overloading the washer. — Not enough detergent. — Undissolved detergent has left a residue resembling lint. — Static cling is attracting lint. — Load washed too long.	— Reduce load size. Rewash using correct water temperature, water level, and amount of detergent. — Add nonprecipitating water conditioner to wash water to remove detergent residue. — Add liquid fabric softener to final rinse. — Dry load in dryer. — Remove lint with lint brush or roller.	— Do not overload washer. — Use correct temperature and amount of detergent, water and wash time.
Pilling (Fibers break off, ball up and cling to fabric.)	— Pilling is normal with synthetic and permanent press fabrics. This is due to abrasion from normal wear.	— Use a lint brush or shaver to remove pills.	— Use fabric softener in the washer to lubricate fibers. — When ironing, use spray starch or fabric finish on collars and cuffs. — Turn items inside out to reduce abrasion
"Polka dots" (small circles of lint and soil on load after cycle ends)	— Wash temperature too low. — Not enough detergent. — Water is hard. — Incorrect sorting.	— Rewash in hottest water safe for fabrics. — Use correct water temperature and amount of detergent.	— Use hottest water safe for fabric. — Use correct water temperature and amount of detergent. — Use nonprecipitating water conditioner. — Avoid overfilling detergent and fabric softener compartments of dispenser.
Residue or powder on dark items; Stiff, harsh fabrics.	— Undissolved detergent. — Some nonphosphate granular detergents can combine with hard water minerals to form a residue. — Overloading the washer.	— Rewash load.	— Increase water temperature using hottest water safe for fabric. — Do not overload washer. — Use liquid detergent or use nonprecipitating water conditioner with nonphosphate granular detergent.
Wrinkling	— Overloading the washer. — Incorrect wash cycle for wash load.	— Reduce load size. — Rinse in cold water with liquid fabric softener using the Perm Press or Delicate cycle.	— Do not overload washer. — Remove items from washer as soon as cycle is completed. — Use liquid fabric softener.
Yellow buildup of body soil on synthetic fabrics	— Agitation time too short. — Wash water temperature too low. — Not enough detergent.	— Soak in detergent booster or product containing enzymes. — Wash in hot water using full permanent press cycle. Increase detergent. Add bleach safe for fabric. — Or, treat with color remover.	— Select correct wash cycle. — Use correct amount of detergent. — Wash synthetics frequently using hot or warm water.
Yellow or brown rust stains	— Iron or manganese in water supply, water pipes, or water heater.	— To restore discolored load of whites, use rust remover safe for fabric. — Do not use chlorine bleach to remove rust stains. It may intensify discoloration.	— Use nonprecipitating water softener. — Before washing, run hot water for a few minutes to clear lines. — Drain water heater occasionally. — For an ongoing problem, install an iron filter in your water supply system.

Before calling for service, review this list. It may save both time and expense. The list includes common concerns that are not the result of defective workmanship or materials in this washer.

OCCURRENCE	CAUSE / SOLUTION
NOISE
"Clicking" noise.	• A normal sound made by the timer.
High pitch "jet engine" noise.	• A certain amount of motor whine is normal during the spin cycle.
Rattling and clanking noise.	• Foreign objects such as coins or safety pins may be in drum or pump. Stop washer and check drum. If noise continues after washer is restarted, objects may be in pump. Call your authorized servicer. • Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.
Squealing sound or hot rubber odor.	• Washer is overloaded. Do not overload washer. Stop washer and reduce load.
Thumping sound.	• Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. Stop washer and redistribute wash load.
Vibrating noise.	• Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs and tighten lock nuts. • Shipping bolts and foam block have not been removed during installation. • Wash load unevenly distributed in drum. Stop washer and rearrange wash load.
OPERATING
Washer does not start.	• Electrical power cord may not be plugged in or connection may be loose. Make sure plug fits tightly in wall outlet. • House fuse blown, circuit breaker tripped, or a power outage has occurred. Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company. • Water supply faucets are not turned on. Turn on water supply faucets. • Cycle selector is not in correct position. Move indicator clockwise slightly. Pull out knob. • Motor is overheated. Washer motor will stop if it becomes overheated. It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off). • Washer door is not completely closed. Close door completely.
Washer won't spin.	• Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum.	• Heavily soiled items. Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush excess dirt and sand from items before washing.
Laundry additives didn't dispense.	• Dispenser drawer open. Drawer should be completely closed for laundry additive to dispense.
WATER
Water collects in bleach and fabric softener compartments.	• This is a result of the siphoning action and is part of the normal operation of the washer. Water may be removed by removing the dispenser drawer and draining water into the empty drum or sink.
Wash load too wet after spin.	• Washer is overloaded. Do not overload washer. • Load is too small. Add 1 or 2 similar items to help balance the load. • Load is out of balance. Rearrange load to allow proper spinning.
Water does not enter washer or it enters slowly.	• Drain hose is kinked. Straighten drain hose. • Water supply is not adequate in area. Check another faucet in the house. Wait until water supply and pressure increase. • Water supply faucets are not completely open. Fully open hot and cold faucets. • Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa). Avoid running water elsewhere while washer is filling. • Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is not hot enough.	• Hot water heater is set too low or is a distance from washer. Measure hot water temperature at nearby faucet with candy or meat thermometer. Water temperature should be at least 120°F (49°C). Adjust water heater as necessary. • Hot water is being used elsewhere in the house. Avoid using hot water elsewhere before or during washer use. There may not be enough hot water available for proper cleaning. If problem persists, your hot water system may be unable to support more than 1 use at a time.
Water in washer does not drain or drains slowly.	• Drain hose is kinked or clogged. Clean and straighten the drain hose. • House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks.	• Fill hose connection is loose at faucet or washer. Check and tighten hose connections. Install rubber sealing washers provided. • Oversudsing.Use less detergent. • Dispenser drawer is open. Close drawer when washer is operating..
Incorrect wash and rinse temperatures.	• Hot and cold water hoses are connected to wrong supply faucets. Connect hot water hose to hot water faucet and cold water hose to cold water faucet.
Water is entering washer but tub does not fill.	• Drain hose standpipe is incorrect height. Standpipe must be a minimum of 23.6" (60 cm) high to prevent siphoning.

Kenmore 110.4646, 110.4647 washer troubleshooting

PROBLEM	CAUSE	SOLUTION
Noisy, vibrating, off-balance	Is the washer level?	The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet. All four feet of the washer must be in firm contact with the floor. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor.
	Washer making a different noise?	As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.
	Is washer installed on a sturdy and solid floor?	Noise and vibration may be reduced by placing a piece of 3/4" (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.
	Is the washer gurgling or humming?	As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
	Are you washing items with metal snaps, buckles or zippers?	You may hear metal items touching the washer drum. This is normal.
	Were the 4 shipping bolts in the back of the machine removed?
Leaking	Was the door opened during "Add a garment"?	Water can drip off the inside of the door when opened after the start of a cycle.
	Is HE detergent being used?	The non-High Efficiency detergents can cause over sudsing which can leak from the rear of the washer.
	Are the fill hoses tight?
	Are the fill hose gaskets properly seated?	Check both ends of each hose.
	Is the drain hose properly installed?	The drain hose should be secured to the drainpipe or laundry tub.
	Is the sink or drain clogged?	Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operation	Did you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers?	Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.
	Did you put powdered or liquid color-safe bleach into the liquid chlorine bleach dispenser (on some models)?	Add powdered or liquid color-safe bleach to the Main Wash compartment. Do not use the chlorine bleach dispenser for color-safe bleach.
	Is the fabric softener dispenser clogged?	Clean the fabric softener dispenser.
	Are the laundry products in the correct dispenser compartment?	Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or liquid color-safe bleach to the Main Wash compartment. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent.
	Is there water in the dispenser at the end of the cycle?	A small amount of water will remain in the dispenser compartment. This is normal.
Washer odor	Cleaning Your Washer
	Are you using HE detergent?	Use of non-HE detergent can cause a film residue which can result in odor.
	Did you leave the door open after use?	This washer has a tight seal to avoid water leaks. To avoid odors leave the door open to allow the washer to dry between uses.
Door won't unlock	Did all of the water drain out of the washer during the spin?	Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
	Is the door locked and is the "Add a garment" light on?	Press STOP once. The door will unlock.
Washer won't run, fill, rinse or tumble; washer stops	Is the power cord plugged into a grounded 3 prong outlet?	Plug power cord into a grounded 3 prong outlet.
	Are you using an extension cord?	Do not use an extension cord.
	Has a household fuse blown, or has a circuit breaker tripped?	Replace the fuse, or reset the circuit breaker. If the problem continues, call an electrician.
	Are both the hot and cold water faucets turned on?	Turn on the water.
	Is the water inlet hose kinked?	Straighten the hoses.
	Are the water inlet valve screens clogged?	Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
	Is the washer in a normal pause in the cycle?	The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soak.
	Is the washer overloaded?	Wash smaller loads.
	Is the washer door firmly shut?	The door must be closed during operation.
	Are the shipping bolts removed?	All four shipping bolts must be removed for proper operation of the washer.
	Has a cycle been selected, but START has not been selected and held for 1 second?	Press and hold START, for 1 second.
	Was the door open after completion of last cycle?	The door must be opened and closed again to start a new cycle.
Washer continues to fill or drain, cycle seems stuck	Is the top of drain hose lower than 30" (76 cm) on washer?	The top of the drain hose must be at least 30" (76 cm) above the floor.
	Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?	The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap.
Washer won't drain or spin, water remains in washer	Is the drain hose clogged, or the end of the drain hose more than 96" (2.4 m) above the floor?
	Is your voltage low?	Check electrical source or call electrician. Do not use an extension cord.
	Excessive suds?	When excessive suds are detected, a special suds routine automatically starts. Cycle will complete once extra suds are removed. This will occur more frequently when a non-HE detergent is used.
	Is the load balanced?	A single or bulky item may cause imbalance. Add more items or redistribute the load.
Not enough water/Not enough suds	Low water?	This washer uses very little water to provide good cleaning results. You will see little or no water splashing in this washer. This is normal.
	Are you using HE detergent?	HE detergent is a low sudsing detergent. This is normal and will not affect cleaning performance.
Wash/Rinse temperature	Are the hot and cold water inlet hoses reversed?
	Are you washing many loads?	As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
Cycle time changes/Cycle too long	Estimated cycle time?	The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load. The cycle time will be extended if oversudsing occurs or the load is unbalanced. The SUDs routine removes extra suds and assures proper rinsing of your garments. The options you select will also affect the cycle times that are shown in the Preset Cycle Settings table.
	Excessive suds?	When excessive suds are detected, a special suds routine automatically starts. This routine will add time to the original cycle.
	Did the load cause imbalance?	When too much imbalance occurs, an imbalance routine will start to redistribute the load. During the imbalance routine the time displayed may pause until this activity is complete, then • resume with the remainder of the cycle.
	Are you washing a single item or bulky load?	Spin time is added if an unbalanced load is detected. The washer will attempt to redistribute the load with additional tumbling.
	Did you wash a large load on the Express Wash cycle?	The Express Wash cycle is designed for smaller load sizes (2-3 items) of lightly soiled garments. If larger loads are washed in this cycle, wash time will be increased.
	Did you wash a large load in a gentle or Delicates cycle?	When using the Express Wash, Handwash, or Delicates wash cycles you should use small loads. This ensures a gentle wash for your garments without increasing cycle times.

Kenmore 110.24945, 110.24955, 110.24965 washer troubleshooting

PROBLEM	CAUSE	SOLUTION
Washer won't fill, rinse or wash	Does the water level seem too low, or does the washer appear to not fill completely?	The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
	Checkthe following: Is the power cord plugged into a grounded 3 prong outlet? Is there power at the plug? Check electrical source or call electrician. Are the hot and cold water faucets turned on? Is the water inlet hose kinked? Are the water inlet valve screens clogged?
Washer stops	Checkthe following: Is the power cord plugged into a grounded 3 prong outlet? Are the hot and cold water faucets turned on? Is the water inlet hose kinked? Are the water inlet valve screens clogged?
	Is there power at the plug?	Check electrical source or call electrician.
	Has a fuse blown or has the circuit breaker tripped?	If problem continues, call electrician
	Are you using an extension cord?	Do not use an extension cord.
	Is the lid closed?	The washer will not agitate or spin with the lid open.
	Is the Cycle Selector Control (Timer) knob lined up and pulled out?	Turn Cycle Selector Control (Timer) knob to cycle and pull out to start washer. If washer still doesn't start, push knob back in, turn slightly to the right and pull out again.
	Is the washer overloaded?	Wash smaller loads.
Washer won't drain or spin	Is the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor?
	Isthe lid open?	The lid must be closed during operation. The washer will not agitate or spin with the lid open.
	Is there excessive sudsing?	Always measure detergent. Follow manufacturer's directions. If you have very soft water, you may need to use less detergent.
	Is your voltage low?	Check electrical source or call electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuck	Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?	The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap.
Washer makes noise	Is the load balanced and the washer level?	The wash load should be balanced. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. Are the self-adjusting rear feet installed? Can you hear water spraying? This is part of the wash action. If water is drained quickly from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal. When the cycle changes from washing to draining or spinning, you may hear a noise as the drive system shifts. This is normal.
	Are you washing items with metal snaps, buckles or zippers?	You may hear metal items touching the basket. This is normal.
	Are you washing a small load?	You will hear more splashing sounds when washing small loads. This is normal.
	Is the washer installed on a solid floor?
Washer leaks	Checkthe following: Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed?
	Is the sink or drain clogged?	Sink, floor drain and standpipe must be able to handle 17 gal. (64 L) of water per minute.
	Is water bouncing off the tub ring or the load?	The wash load should be balanced and not overloaded. If not, the fill or spray rinses can bounce off the load. The washer must be level. The front and rear feet should be properly installed and the nuts tightened. Reset the selfadjusting rear feet if needed.
	Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?
	Check household plumbing for leaks.
Washer basket is crooked	Is the load balanced and the washer level?	The wash load should be balanced. The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. if needed.
Dispensers clogged or leaking	Are the laundry products in the correct dispenser?	Add the correct amounts of chlorine bleach or fabric softener to the correct dispenser. Use only liquid chlorine bleach in the bleach dispenser.
Load too wet	Did you use the right cycle for the load being washed?	Select a control setting with a higher spin speed.
	Did you use a cold rinse?	Cold rinses leave loads wetter than warm rinses. This is normal.
Residue or lint on load	Did you sort properly?	Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
	Did you overload the washer?	The wash load must be balanced. Lint can be trapped in the load if overloaded. Wash smaller loads.
	Was paper or tissue left in pockets?
	Did you use enough detergent?	Follow manufacturer's directions. Use enough detergent to hold the lint in the water.
	Is your water colder than 7O°F (21°C)?	Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
	Are you using a gentle wash cycle?	Consider using liquid detergent for slow speed cycles such as Handwash, Casual or Delicate.
Stains on load	Didyou use enough detergent?	Use enough detergent to remove soil and hold it in suspension. Add the manufacturer's recommended amounts.
	Did you add fabric softener directly to the load?	Use your fabric softener dispenser. Do not drip fabric softener on clothes.
	Is there above average iron (rust) in water?	You may need to install an iron filter
	Did you properly sort the load?	Sort dark clothes from whites and lights
	Did you unload the washer promptly?	To avoid dye transfer, unload the washer as soon as it stops.
	Did you use a fabric softener dispensing ball?	Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
	Did you use powder detergent in a low speed cycle?	Consider using liquid detergent.
	Did you add detergent, chlorine bleach or fabric softener too late in the cycle?	Add detergent to your washer before loading the clothes. Chlorine bleach and fabric softener should be added to the dispensers before starting the washer.
Load is wrinkled	Did you unload the washer promptly?	Unload the washer as soon as it stops.
	Did you use the right cycle for the load being washed?	Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling.
	Did you overload the washer?	The wash load must be balanced and not overloaded. Loads should move freely during washing.
	Are the hot and cold water hoses reversed?	Check to be sure the hot and cold water hoses are connected to the right faucets.
Load is tangled or twisted	Did you overload the washer?	Loads should move freely during washing.
Gray whites, dingy colors	Did you properly sort the load?	Dye transfer can occur when mixing whites and colors in a load. Sort dark fabrics from whites and lights.
	Was the wash temperature too low?	Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
	Did you use enough detergent, or do you have hard water?	Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 70°F (21°C) for soap to dissolve and work properly.
Garment damage	Checkthe following: Were sharp items removed from pockets before washing? Empty pockets, zip zippers, snap or hook fasteners before washing. Were strings and sashes tied to prevent tangling? Were items damaged before washing? Mend rips and broken threads in seams before washing.
	Did you overload the washer?
	Did you properly add chlorine bleach?	Do not pour chlorine bleach directly on load. Use your liquid chlorine bleach dispenser. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer.
	Did you follow the manufacturer's care label instructions?
Wash temperature is not what I selected	Are the hot and cold water inlet hoses reversed?	As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.