Kenmore washer troubleshooting

Kenmore Oasis HE 110.2706, Oasis HE 110.2707, Oasis HE 110.2708, Oasis HE 110.2709 washer troubleshooting

PROBLEMCAUSESOLUTION
Noisy, vibrating, off-balanceIs the washer level? Does the washer rock when pushed against the corners?The washer must be level. The front and rear feet must be in firm contact with the floor. Check that the Iocknuts are tightened. See "Level the Washer."
Is the floor flexing, sagging or not level?Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3/4"(1.9 cm) piece of plywood under the washer will reduce the sounds. See "Location Requirements."
Is the load balanced?Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes. See "Starting Your Washer."
Do you hear clicking or other noises when the cycle changes from washing to draining or spinning?When the drive system shifts or the washer basket settles between cycles you may hear noises that are different from your previous washer. These are normal washer noises.
Is the washer gurgling or humming?When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
Are you washing a small load?You will hear more splashing sounds when washing small loads. This is normal.
The washer basket moves while washing.This is normal.
Can you hear water spraying?This is part of the wash action.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the basket. This is normal
Did you select the Bulky/Bedding cycle?Use the Bulky/Bedding cycle only for oversized, nonabsorbent items such as comforters, pillows or poly-filled jackets. Other items will create an unbalanced load in this cycle.
WasherleaksAre the fill hoses tight?
Are the fill hose washers properly seated?Chock both ends of each hose. See "Connect tho Inlet Hoses."
Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?The drain hose should be pulled from the washer cabinet and secured to the drainpipe or laundry tub. See "Connect Drain Hose" and "Secure the Drain Hose."
Is the sink or drain clogged?Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink.
Is water splashing off the tub ring or the load?The wash load should be balanced and not overloaded. If the wash load is unbalanced or overloaded, incoming water can deflect off the load.
Is thewasher properly installed?The washer must be level. The feet should be properly installed and the nuts tightened. See "Level the Washer."
Was the cycle interrupted and then the Stain Treat option selected?The Stain Treat option should be started on a dry load only. The Stain Treat option should not be selected after the tub has started filling with water.
Did you select Stain Treat option and use a hand-washing detergent?Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent.
Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operationAre the laundry additives in the correct dispensers?Add the correct amounts of detergent (powdered or liquid), liquid chlorine bleach, or fabric softener to the correct dispenser. You can add powdered or liquid color-safe bleach to the detergent dispenser. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent. Use only liquid chlorine bleach in the bleach dispenser.
Is there water remaining in the bottom of a dispenser? Did the dispenser drain properly?A small amount of water may be left in a dispenser at the end of the cycle. This is normal.
Washer won't fill, rinse or agitate; washer stopsIs the power cord plugged into a grounded 3 prong outlet?Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?Do not use an extension cord.
Is there power at the plug?Check electrical source or call electrician.
Is the indicator on the Cycle control knob properly lined up with a cycle?Turn the Cycle control knob to the right slightly.
Are the water inlet valve screens clogged?Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
Are the hot and cold water faucets turned on?Turn on the water.
Is the water inlet hose kinked?Straighten the hoses
Does the water level seem too low, or does the washer appear to not fill completely?The Auto Water Level feature senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for clothes to move.
Has a household fuse blown, or has a circuit breaker tripped?Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
s the washer in a normal pause in the cycle?The washer may pause during certain cycles. Allow the cycle to continue.
Is thewasher overloaded?Wash smaller loads. See "Starting Your Washer" for maximum load size.
Is there oversudsing?Cancel the current cycle. Press RINSE/DRAIN & SPIN to drain the load. Re-select your desired cycle and press START. Do not add detergent. Use cold water.
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
The lid must be closed during operation. The washer will not operate with the lid open.Once the load is wet, there may appear to be space for more items. Do not add more than 1 or 2 garments after the cycle has started. For best results determine load size with dry items only.
Washer continues to fill or drain, or the cycle seems stuckIs the top of drain hose lower than the control knobs on washer?The top of the drain hose must be at least 39" (99 cm) above the floor. See "Drain System."
Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Installation Instructions."
Washer won't drain or spin; water remains in washerIs the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor?See "Drain System."
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
Is there excessive sudsing?Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you may need to use less detergent. Use only High Efficiency ("HE") detergent.
Wash/Rinse temperatureAre the hot and cold water inlet hoses reversed?If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. See "Connect the Inlet Hoses."
Are you washing many loads?As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
Did you select Save Energy Plus?The Save Energy Plus option reduces wash and rinse water temperatures to save energy. This option must be selected prior to the start of the cycle. Save Energy Plus is only available in the Heavy Duty and Whitest Whites cycles.
Do you have an ENERGY STAR washer?The wash water temperatures may feel cooler to you than those of your previous washer. This is normal.
Does the wash water temperature feel lower than usual?As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.
Excessive sudsingDid you use a non-HE detergent?Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent.
Is there excessive sudsing?Always measure detergent, Fellow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent.
Was the cycle interrupted and then the Stain Treat option selected?The Stain Treat option should be started on a dry load only. The Stain Treat option should not be selected after the tub has started filling with water.
Cycle did not run Stain Treat optionDid you select the Stain Treat option?The Stain Treat option must be selected for it to be included in a wash cycle. The Stain Treat option should be started on a dry load only. Stain Treat should not be selected after the tub has started filling with water.
The Stain Treat option is a default in the Heavy Duty cycle and may be added to other cycles.
Load too wetDid you use the right cycle for the load being washed?Select a higher spin speed.
Did you use a cold rinse?Cold rinses leave loads wetter than warm rinses. This is normal.
Did you wash an extra large load?A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle. Evenly distribute the load and make sure the height of the load does not exceed the top row of basket holes,
Residue or lint on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced and not overloaded. Clothes should move freely. Lint or powdered detergent can be trapped in the load if overloaded. Wash smaller loads. See "Starting Your Washer" for maximum load size.
Did you use enough detergent?Follow detergent manufacturer's directions. Use enough detergent to hold the lint in the water.
Did you line dry your clothing?If so, you can expect some lint on the clothing. The air movement and tumbling of a dryer removes lint from the load.
Was paper or tissue left in pockets?
Is your water colder than 60°F (15.6°C)?Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.
Did you use the proper Soil Level and Wash Cycle for the load?Reducing wash time (duration) and wash speed are ways to reduce lint.
Did you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Load is wrinkled, twisted or tangledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?To reduce wrinkling, tangling and twisting, select a cycle with low wash and spin speeds, such as Delicate/Handwash or Casual/Wrinkle Free.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling and twisting.
Was the wash water warm enough to relax wrinkles?If safe for the load, use warm or hot wash water. Use cold rinse water.
Are the hot and cold water hoses reversed?Check that the hot and cold water hoses are connected to the correct faucets. If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. See "Connect the Inlet Hoses." A hot rinse followed by spin will cause wrinkling.
Stains, gray whites, dingy colorsDid you properly sort the load?Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 60°F (15.6°C) for soap to dissolve and work properly. For best performance, use the detergent manufacturer's recommended amounts.
Did you follow the manufacturer's directions when adding detergent and fabric softener?Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Dilute fabric softener and add to the rinse portion of a cycle only. Do not drip fabric softener onto clothes.
Is there above average iron (rust) inwater?You may need to install an iron filter.
Did you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you add fabric softener directly to the load?Use your fabric softener dispenser. Do not drip fabric softener onto clothes.
Did you use a fabric softener dispensing ball?Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
Did you unload the washer promptly?To avoid dye transfer, unload the washer as soon as it stops.
Did you add detergent, chlorine bleach or fabric softener too late in the cycle?Detergent, chlorine bleach, and fabric softener should be added to the dispensers before starting the washer.
Did you use Express Wash on a large load?Express Wash is designed to wash only a few items for best results.
Garments damagedWere sharp items removed from pockets before washing?Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load.
Were strings and sashes tied to avoid tangling?Straps and strings can easily become entangled in the load, causing strain on seams and tearing.
Were items damaged before washing?Mend rips and broken threads in seams before washing.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing.
Did you add chlorine bleach properly?Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models). Do not use more than the manufacturer's recommended amount for a full load.
Did you follow the garment manufacturer's care label instructions?

Kenmore OASIS 110.2807, OASIS 110.2806 washer troubleshooting

PROBLEMCAUSESOLUTION
Noisy, vibrating, off-balanceIs the washer level? Does the washer rock when pushed against the corners?The washer must be level. The front and rear feet must be in firm contact with the floor. Check that the Iocknuts are tightened. See "Level the Washer."
s the floor flexing, sagging or not level?Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3/4"(1.9 cm) piece of plywood under the washer will reduce the sounds. See "Location Requirements."
Did you load the washer as recommended?For best performance, load garments in loose heaps evenly around the basket wall. Do not load above the stainless steel portion of the basket.
Is the load balanced?Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top of the stainless steel portion of the basket. See "Starting Your Washer."
Do you hear clicking or other noises when the cycle changes from washing to draining or spinning?When the drive system shifts or the washer basket settles between cycles you may hear noises that are different from your previous washer. These are normal washer noises.
Is the washer gurgling or humming?When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
Are you washing a small load?You will hear more splashing sounds when washing small loads. This is normal.
The washer basket moves while washing.This is normal.
Can you hear water spraying?This is part of the wash action.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the basket. This is normal.
Did you select the Bulky/Bedding cycle?Use the Bulky/Bedding cycle only for oversized, nonabsorbent items such as comforters, pillows or poly-filled jackets. Other items will create an unbalanced load in this cycle.
Washer leaksAre the fill hoses tight?
Are the fill hose washers properly seated?Check both ends of each hose. See "Connect the Inlet Hoses."
Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?The drain hose should be pulled from the washer cabinet and secured to the drainpipe or laundry tub. See "Connect Drain Hose" and "Secure the Drain Hose."
Is the sink or drain clogged?Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink.
Is water splashing off the tub ring or the load?The wash load should be balanced and not overloaded. If the wash load is unbalanced or overloaded, incoming water can deflect off the load.
Is the washer properly installed?The washer must be level. The feet should be properly installed and the nuts tightened. See "Level the Washer."
Did you select Stain Treat option and use a hand-washing detergent?Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent.
Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operationAre the laundry products in the correct dispensers?Add the correct amounts of detergent (powdered or liquid), bleach, or fabric softener to the correct dispenser.
Is there water remaining in the bottom of a dispenser? Did the dispenser drain properly?A small amount of water may be left in a dispenser at the end of the cycle. This is normal.
Washer odorAre you running the Clean Washer cycle with bleach on a regular basis?Cleaning your washer on a regular basis helps avoid odor causing residue from building up.
Are you using HE detergent?Use of non-HE detergent can cause a film residue which can result in odor on your washer and on your load.
Wash load odorAre you using too much or too little detergent?Follow the detergent manufacturer's recommendation for correct amount for the load size, and soil level for your load. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Do you remove clothing from your washer as soon as the cycle finishes?Unload the washer as soon as it stops to avoid prolonged moist conditions.
Are your clothes thoroughly dry before putting them away?Always make sure wash loads are thoroughly dry before putting them away.
Do you use the hottest water safe for the clothing?Some soils and stains are only released with warmer water. Remaining soils and stains on clothing can lead to odors
Washer won't fill, rinse or agitate; washer stopsIs the power cord plugged into a grounded 3 prong outlet?Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?Do not use an extension cord.
Is there power at the plug?Check electrical source or call electrician.
Is the indicator on the Cycle Control knob properly lined up with a cycle?Turn the Cycle Control knob to the right slightly.
Are the water inlet valve screens clogged?Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
Are the hot and cold water faucets turned on?Turn on the water.
Is the water inlet hose kinked?Straighten the hoses.
Does the water level seem too low, or does the washer appear to not fill completely?The Auto Water Level feature senses the size of the load and adds the correct amount of water for the load size. You may notice during a cycle that the wash load is not completely submerged in water. This is normal and necessary for clothes to move.
Has a household fuse blown, or has a circuit breaker tripped?Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician
Is the washer in a normal pause in the cycle?The washer may pause during certain cycles. Allow the cycle to continue.
Is the washer overloaded?Wash smaller loads. See "Starting Your Washer" for maximum load size.
Is there oversudsing?Cancel the current cycle. Press RINSE/DRAIN & SPIN to drain the load. Re-select your desired cycle and press START. Do not add detergent. Use cold water.
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
Did you add more items to the load once the washer started?Once the load is wet, there may appear to be space for more items. Do not add more than 1 or 2 garments after the cycle has started. For best results determine load size with dry items only.
Washer continues to fill or drain, or the cycle seems stuckIs the top of drain hose lower than the control knobs on washer?The top of the drain hose must be at least 39" (99 cm) above the floor. See "Drain System."
Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Installation Instructions."
Washer won't drain or spin; water remains in washerIs the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor?See "Drain System."
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
Is there excessive sudsing?Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you may need to use less detergent. Use only High Efficiency ("HE") detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Wash/Rinse temperatureAre the hot and cold water inlet hoses reversed?If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. See "Connect the Inlet Hoses."
Are you washing many loads?As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
Do you have an ENERGY STAR washer?The wash water temperatures may feel cooler to you than those of your previous washer. This is normal.
Does the wash water temperature feel lower than usual?As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.
Excessive sudsingDid you use a non-HE detergent?Regular or hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Is there excessive sudsing?Always measure detergent. Follow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent.
Selecting a Fabric Softener or 2nd Rinse option will help flush excess suds from your washer.
Cycle did not run Stain Treat optionDid you select the Stain Treat option?The Stain Treat option must be selected for it to be included in a wash cycle.
The Stain Treat option is a preset cycle setting in the Heavy Duty cycle and may be added to other cycles.
Load too wetDid you use the right cycle for the load being washed?Select a higher spin speed.
Did you use a cold rinse?Cold rinses leave loads wetter than warm rinses. This is normal.
Did you wash an extra large load?A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle. Evenly distribute the load around the basket wall and do not load above the stainless steel portion of the basket. Select Drain and Spin to remove excess water from the load.
Residue or lint on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced and not overloaded. Clothes should move freely. Lint or powdered detergent can be trapped in the load if overloaded. Wash smaller loads. See "Starting Your Washer" for maximum load size.
Did you use enough detergent?Follow detergent manufacturer's directions. Use enough detergent to hold the lint in the water
Did you line dry your clothing?If so, you can expect some lint on the clothing. The air movement and tumbling of a dryer removes lint from the load.
Was paper or tissue left in pockets?
Is your water colder than 60°F (15.6°C)?Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.
Did you use the proper Soil Level and Wash Cycle for the load?Reducing wash time (duration) and wash speed are ways to reduce lint.
Did you select a cycle with a spray rinse?Heavy Duty, Normal, and Express Cycles are preset with a spray rinse to maximize water efficiency. For loads with particulates such as sand or lint, a 2nd Rinse option can be added to all cycles to aid in the removal of particulates, detergent, and bleach residues.
Load is wrinkled, twisted or tangledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?To reduce wrinkling, tangling and twisting, select a cycle with low wash speeds, such as Delicate/Handwash or Casual/ Wrinkle Free, or select a lower spin speed
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling and twisting.
Was the wash water warm enough to relax wrinkles?If safe for the load, use warm or hot wash water. Use cold rinse water.
Are the hot and cold water hoses reversed?Check that the hot and cold water hoses are connected to the correct faucets. If the hot and cold water inlet hoses are reversed, the washer will display an "HC" error code at the end of the cycle. See "Connect the Inlet Hoses." A hot rinse followed by spin will cause wrinkling.
Stains, gray whites, dingy colorsDid you properly sort the load?The transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 60°F (15.6°C) for soap to dissolve and work properly. For best performance, use the detergent manufacturer's recommended amounts.
Did you follow the manufacturer's directions when adding detergent and fabric softener?Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Do not dilute fabric softener.
Is there above average iron (rust) in water?You may need to install an iron filter.
Did you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you add fabric softener directly to the load?Use your fabric softener dispenser. Do not drip fabric softener onto clothes.
Did you use a fabric softener dispensing ball?Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
Did you unload the washer promptly?To avoid the transfer of dye, unload the washer as soon as it stops.
Did you add detergent, chlorine bleach or fabric softener too late in the cycle?Detergent, chlorine bleach, and fabric softener should be added to the dispensers before starting the washer.
Did you use Express Wash on a large load?Express Wash is designed to wash only a few items for best results.
For additional performance enhancements, select option such as Stain Treat, Fabric Softener and 2nd Rinse to desired cycle.
For heavily soiled garments, select an Extra Rinse to assure stains, soils, and detergents are thoroughly rinsed from the load.
Garments damagedWere sharp items removed from pockets before washing?Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load.
Were strings and sashes tied to avoid tangling?Straps and strings can easily become entangled in the load,
causing strain on seams and tearing.
Were items damaged before washing?Mend rips and broken threads in seams before washing.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing. Be sure not to load above the stainless portion of the basket
Did you add chlorine bleach properly?Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models). Do not use more than the manufacturer's recommended amount for a full load. Do not dilute.
Did you follow the garment manufacturer's care label instructions?
Load not rinsedDid you use the proper detergent?Regular or non-HE hand-washing detergents are not recommended for this washer. Use only High Efficiency ("HE") detergent
Did you follow the manufacturer's directions when adding detergent and fabric softener?Always measure detergent and fabric softener carefully. Follow detergent manufacturer's directions. If you have very soft water, you might need to use less detergent. Remember, concentrated detergents such as 2x or higher will use less detergent based on load size.
Selecting a Fabric Softener or Extra Rinse option will help flush excess suds from your washer.
Did you select the Fabric Softener button?If liquid fabric softener is added to the dispenser, the Fabric Softener option must be selected.
Was the Water Save Spray Rinse selected?This spray rinse optimizes the water used for rinsing the load. If extra rinsing is needed due to skin sensitivities, a high sudsing detergent, or particulates in the load, such as sand or lint, select the Extra Rinse option.

Kenmore Two-speed high-efficiency spray rinse system automatic washer troubleshooting

ProblemCauseSolution
Washer LeaksHousehold plumbingis leaking.Repair plumbing.
Inlet hoses not tight.Tighten hoses (see “Installation Instructions," Sections D & E).
Inlet hose washers not properly seated.Reseat washers (see “Installation Instructions" Section D).
Drain hose not properly clamped or is off.
Clamp drain hose (see “Installation Instructions," Section C).
Drain is clogged,Remove drain clogs. Sink, standpipe, or floor drain must be able to handle 17 gal (64 L) of water per minute.
Tub moved forward during unloading, causing water to deflect off tub ring.Ensure tub is centered before starting washer.
Unit not level causing water to deflect off tub ring.
Ensure front feet are installed and nuts are tightened. Level washer. Reset rear legs (see “Installation Instructions," Section G).
Load is unbalanced. Spray rinses are deflecting off load.Redistribute the load.
Washer is overloaded. Fills or spray rinses are deflecting off load.Reduce load size.
Won’t Drain/
Won’t Spin/
Wet Loads
Drain hose is kinked or clogged.Straighten or unplug hose (see
“Installation Instructions," Section C).
Correct operation of neutral drain.After a wash or rinse, the washer will drain without spinning. After draining, the spinning begins.
Lid is open.Close the lid.
Drain hose is more than 96 in (2.4 m) above floor.
Lower drain hose (see “Installation Instructions," Section A).
Too much detergent ─ excessive sudsing.Use less detergent.
Wrong cycle for load being washed.Choose a cycle with a higher spin speed (see “Operating Your Washer”).
Won’t Drain/
Won’t Spin/
Wet Loads
(cont.)
Low voltage or using an extension cord.
Check electrical source or call electrician. Do not use extension cords.
Cold rinses.Cold rinses leave loads wetter than warm rinses. This is normal.
Continues to Fill/
Continues to Drain/
Cycle Stuck
Drain hose is less than 39 in (99 cm) above floor.Raise the drain hose (see ‘Installation Instructions," Section A).
Drain hose fits tightly into standpipe.
Adjust drain hose for loose fit (see “Installation Instructions,” Section C).
Drain hose taped into standpipe.
Do not seal off drain hose with tape. The drain hose needs an air gap.
Washer Makes Noise
Load is unbalanced.Redistribute load.
Washer is not level. Rear leveling legs not set.
Level washer. Reset rear legs (see “Installation Instructions,” Section G).
Nuts on front feet not tight.Tighten nuts (see “Installation Instructions,” Section G).
Yellow shipping strap with cotter pins not completely removed.Remove strap with cotter pins (see “Installation Instructions,” Section B).
Floor not strong enough to support washer.
Relocate washer (see “Installation Instructions," Section A).
Gears engaging after drain and before spin.
This is normal.
Upper part of agitator clicks during wash.
This is normal.
Won’t Fill/
Won’t Rinse/
Won't Agitate/
Wrong Temperature
Water inlet valve screens are plugged.
Clean screens.
Water is turned off.Turn on water.
Hot and cold hoses are reversed.
Reverse hoses (see "Installation Instructions," Sections D & E).
Inlet hose is kinked.Straighten hoses.
Timer dial is not lined up.Turn timer knob to the right slightly and pulI to start.
Power cord not plugged in.Plug into a grounded 3 prong outlet.
Machine Stops
Power cord not plugged in.Plug into a grounded 3 prong outlet.
No power at plug.Check electrical source or call eIectrician.
Fuse blown or circuit breaker open.
Replace fuse or reset circuit breaker. If problem continues, call electrician.
Using an extension cord.Do not use extension cords.
Timer is not lined up.Turn timer to the right slightly and pulI to start.
Timer knob not pulled out.Set and pull out knob.
Machine is overloaded.Wash smaller loads.
Agitator Not Working
The top of the agitator moves only in one direction.
This is normal.
The top of the agitator is loose.This is normal.
Water Level Too Low/
Not Completely Filling
The top of the agitator is much higher than the highest water level. This creates a perception of the washer not being full.This is normal.
Tub is Crooked
Tub pulled forward when unloading.
Ensure tub is centered before starting washer.
Tub moves.This is normal.
Unit not level.Ensure front feet are installed and nuts are tightened. Levelwasher. Reset rear legs (see "Installation Instructions,"Section G).
Lint on LoadImproper sorting.Sort lint givers from lint takers and by color.
Overloading.Lint can be trapped in load if overloaded.Wash smaller loads.
Paper or tissue in pockets.Clean out pockets before washing.
Not enough detergent.Use enough detergent to hold lint in water.
Detergent not dissolving. Water temperatures lower than 70°F (21°C).
Use Automatic Temperature Control (ATC). ATC ensures wash water temperature will be warmer than 70°F (21 °C).
TearingOverloading. Improper use of washer.
Loads should move freely during wash. Wash smaller loads.
Improper use of chlorine bleach. Undiluted bleach will damage fabrics.
Do not pour chlorine bleach directly on load. Wipe up bleach spills.
Sharp items not removed from pockets; fasteners not fastened.Clean out pockets before washing. Zip zippers before washing.
Items damaged before washing.
Mend rips and broken threads in seams before washing.
Stains on Load
Improper use of fabric softener.
Do not use liquid fabric softener when using the ULTRA CLEAN cycle. Use a fabric softener sheet in the dryer instead. (Diluted fabric softener may be added to the 2ND RINSE cycle.)
Iron in water (rust).Install an iron filter
Under use of detergent causing soil to be redeposited.
Use enough detergent to remove soil and hold it in suspension.
Dye transfer due to not sorting loads properly.
Sort dark clothing from whites and lights.
Dye transfer due to not unloading washer promptly.
Unload the washer as soon as it stops.
Load is Wrinkled
Not removing load promptly.Unload the washer as soon as it stops.
Wrong cycle for fabrics being washed.
Use cold rinses and cycles with slow spin speeds to reduce wrinkling.
Overloading.Loads should move freely during wash. Wash smaller loads.
Load is Tangled/
Twisted
Wash water not warm enough to relax wrinkles. Using warm rinses.
Use Automatic Temperature Control (ATC). If safe for fabric, use 100° F (38°C) wash water. Use cold rinse water.
Hoses reversed.Reverse hoses (see "Installation Instructions,"Sections D & E).
Overloading.Loads should move freely during wash. Wash smaller loads.
Clothes wrapped around agitator.
Do not wrap items around agitator when loading washer.
Clogged Dispenser/
Bleach Leaking/
Bleach on Wrong Loads
Use of color-safe bleach in chlorine bleach dispenser.
Add color-safe bleach directly to the basket. Do not use chlorine bleach dispenser.
Improper use of chlorine bleach.Always measure bleach before adding to the dispenser. Carefully pour into the dispenser.Wipe up bleach spills.

Kenmore Two-speed automatic washers troubleshooting

ProblemCauseSolution
Washer LeaksHousehold plumbing isIeaking.Repair pIumbing.
Inlet hoses not tight.Tighten hoses (see "lnstailation Instructions").
Inlet hose washers not properly seated.Reseat washers (see "Installation Instructions").
Drain hose not properly clamped or is off.Clamp drain hose (see "Installation Instructions").
Drain is cIogged.Remove drain clogs. Sink, standpipe, or floor drain must be able to handle 17gal. (64 L) of water per minute.
Tub moved forward during unloading, causing water to deflect off tub dng.Ensure tub is centered before starting washer.
Unit not level causing water to deflect off tub ring.Ensure front feet are installed and nuts are tightened. Level washer. Reset rear legs (see "lnstaliation Instructions").
Load is unbalanced. Spray rinses are deflecting off load.Redistribute the load.
Washer is overloaded. Fills or spray rinses are deflecting off load.
Reduce Ioad size.
Won't Drain/
Won't Spin/
Wet Loads
Drain hose is kinked or clogged.Straighten or unplug hose (see "Installation Instructions").
Correct operation of neutral drain,After a wash or rinse, the washer will drain without spinning. After draining, the spinning begins.
Lid is open.Close the lid.
Drain hose is more than 96 in. (2.4 m) above floor.Lower drain hose (see "lnstalIation Requirements").
Too much detergent ── excessive sudsing.Use less detergent
Wrong cycle for load being washed,Choose a cycle with a higher spin speed (see "Washer Use"),
Won't Drain/
Won't Spin/
Wet Loads
(cont.)
Low voltage or using an extension cord.Check electrical source or call electrician. Do not use extension cords.
Cold rinsesCold rinses leave loads wetter than warm rinses. This is normal.
Continues to Fill/
Continues to Drain/
Cycle Stuck
Drain hose is less than 39 in. (99 cm) above floorRaise the drain hose (see "Installation Requirements").
Drain hose fits tightly into standpipe.Adjust drain hose for loose fit (see "Installation Instructions").
Drain hose taped into standpipe.Do not seal off drain hose with tape. The drain hose needs an air gap,
Washer Makes NoiseLoad is unbalanced.Redistribute load.
Washer is not level. Rear leveling legs not set.Level washer. Reset rear legs (see "Installation Instructions").
Nuts on front feet not tight.Tighten nuts (see "Installation Ilnstructions").
Yellow shipping strap with cotter pins not completely removed.Remove strap with cotter pins (see "Installation Instructions").
Floor not strong enough to support washerRelocate washer (see "Installation Requirements").
Gears engaging after drain and before spin.This is normal,
Upper part of agitator clicks during wash.This is normal,
Won't Fill/
Von't Rinse/
Won't Agitate/
Wrong Temperature
Water inlet valve screens are plugged,Clean screens.
Water is turned off,Turn on water.
Hot and cold hoses are reversed,Reverse hoses (see "installation Instructions").
Inlet hose is kinked,Straighten hoses.
Timer dial is not lined up.Turn timer knob to the right slightly
and pull to start.
Power cord not plugged in,Plug intoa grounded 3 prong outlet.
Machine StopsPower cord not plugged in.Plug into a grounded 3 prong outlet.
No power at pIug.Check electrical source or calI
electrician.
Fuse blown or circuit breaker open.Replace fuse or reset circuit breaker. If problem continues, call electrician.
Using an extension cord.Do not use extension cords.
Timer is not lined up.Turn timer to the right slightly and pull to start.
Timer knob not pulled out.Set and pull out knob.
Machine is overloaded.Wash smaIler Ioads.
Agitator Not WorkingThe top of the agitator moves only in one direction.This is normal.
The top of the agitator is loose.This is normal.
Water Level Too Low/
Not Completely Filling
The top of the agitator is much higher than the highest water level. This creates a perception of the washer not being full.This is normal.
Tub is CrookedTub pulled forward when unloading,Ensure tub is centered before starting washer.
Tub moves.This is normal.
Unit not level.Ensure front feet are installed and nuts are tightened. Level washer. Reset rear legs (see "Installation Instructions").
Lint on LoadImproper sorting.Sort lint givers from lint takers and by color.
Overloading.Lint can be trapped in load if overloaded. Wash smaller loads.
Paper or tissue in pockets.CIean out pockets before washing.
Not enough detergent.Use enough detergent to hold lint in water.
Detergent not dissolving. Water temperatures lower than 70°F (21°C).Use wash water warmer than 70°F (21°C).
TearingOverloading. improper use of washer,Loads should move freely during wash. Wash smaller loads or increase water level.
Improper use of chlorine bleach. Undiluted bleach will damage fabrics.Do not pour chlorine bleach directly on load. Wipe up bleach spills.
Sharp items not removed from pockets; fasteners not fastened.Clean out pockets before washing. Zip zippers before washing.
Items damaged before washing,Mend rips and broken threads in seams before washing.
Stains on LoadImproper use of fabric softener in washer or dryer.Dilute fabric softener and add to deep dnse only.
Iron in water (rust).Install an iron filter
Under use of detergent causing soil to be redeposited,Use enough detergent to remove soil and hold it in suspension.
Dye transfer due to not sorting loads properly.Sort dark clothing from whites and lights.
Dye transfer due to not unloading washer promptly,Unload the washer as soon as it stops.
Load is WrinkledNot removing load promptly.Unload the washer as soon as it stops.
Wrong cycle for fabrics being washed,Use cold rinses and cycles with slow spin speeds to reduce wrinkling.
Overloading.Loads should move freely during wash. Wash smaller loads.
Hoses reversed.Reverse hoses (see "installation Instructions").
Load isTangled/
Twisted
Overloading.Loads should move freely during wash. Wash smaller loads.
Clothes wrapped around agitator.Do not wrap items around agitator when loading washer.
Clogged Dispensers/
Bleach Leaking/
Bleach on Wrong Loads
Wrong Loads.Dilute fabric softener in dispenser.
Use of color-safe bleach in hlorine bleach dispenser.Add color-safe bleach directly to the basket. Do not use chlorine bleach dispenser.
Improper use of chlorine bleach.Always measure bleach before adding to the dispenser, Carefully pour into the dispenser. Wipe up bleach spills.

Kenmore TUMBLE ACTION WASHER troubleshooting

ROBLEMCAUSESSOLUTIONSPREVENTIVE MEASURES
Blue stains— Undiluted liquid detergent or fabric softener dispensed directly onto fabric.— If caused by detergent, mix 1 cup (240 ml) white vinegar with 1 quart (.95 L) water in a plastic container. Soak item 1 hour. Rinse.
— If caused by fabric softener, rub stains with bar soap. Wash.
— Avoid overfilling detergent and fabric softener compartments of dispenser.
Discoloration, graying— Not enough detergent.
— Wash water temperature too low.
— Incorrect sorting.
— Rewash with correct amount of detergent and hottest water safe for fabric. Add bleach safe for fabric.— Sort items by soil level and color.
— Use correct amount of detergent, hottest water and bleach safe for fabric.
Greasy, oily stains— Not enough detergent.
— Undiluted liquid fabric softener poured directly on fabric.
— Treat with prewash stain remover or liquid detergent.
— Increase detergent and water temperature. Rewash.
— Rub fabric softener stains with bar soap.
— Use correct amount of detergent and hottest water safe for fabric.
— Do not pour liquid fabric softener directly on fabric. See Washing Procedures for directions on adding softener.
Holes, tears, or snags— Incorrect use of chlorine bleach.
— Unfastened zippers, hooks, buckles.
— Rips, tears and broken threads.
— Overloading the washer.
— Degradation of fabric.
— May be irreversible if rips, tears and seams cannot be mended.— Never pour chlorine bleach directly on fabric.
— Check condition of items before washing. See Washing Procedures for preparing and loading the wash load and adding chlorine bleach.
Lint— Incorrect sorting.
— Tissues left in pocket.
— Overloading the washer.
— Not enough detergent.
— Undissolved detergent has left a residue resembling lint.
— Static cling is attracting lint.
— Load washed too long.
— Reduce load size. Rewash using correct water temperature, water level, and amount of detergent.
— Add nonprecipitating water conditioner to wash water to remove detergent residue.
— Add liquid fabric softener to final rinse.
— Dry load in dryer.
— Remove lint with lint brush or roller.
— See Washing Procedures for sorting and preparing the wash load.
— Do not overload washer.
— Use correct temperature and amount of detergent, water and wash time.
Pilling (Fibers break off, ball up and cling to fabric.)— Pilling is normal with synthetic and permanent press fabrics. This is due to abrasion from normal wear.— Use a lint brush or shaver to remove pills.— Use fabric softener in the washer to lubricate fibers.
— When ironing, use spray starch or fabric finish on collars and cuffs.
— Turn items inside out to reduce abrasion
"Polka dots" (small circles of lint and soil on load after cycle ends)— Wash temperature too low.
— Not enough detergent.
— Water is hard.
— Incorrect sorting.
— Rewash in hottest water safe for fabrics.
— Use correct water temperature and amount of detergent.
— Use hottest water safe for fabric.
— Use correct water temperature and amount of detergent.
— Use nonprecipitating water conditioner.
— Avoid overfilling detergent and fabric softener compartments of dispenser.
Residue or powder on dark items; Stiff, harsh fabrics.— Undissolved detergent.
— Some nonphosphate granular detergents can combine with hard water minerals to form a residue.
— Overloading the washer.
— Rewash load.— Increase water temperature using hottest water safe for fabric.
— Do not overload washer.
— Use liquid detergent or use nonprecipitating water conditioner with nonphosphate granular detergent.
Wrinkling— Overloading the washer.
— Incorrect wash cycle for wash load.
— Reduce load size.
— Rinse in cold water with liquid fabric softener using the Perm Press or Delicate cycle.
— Do not overload washer.
— Remove items from washer as soon as cycle is completed.
— Use liquid fabric softener.
Yellow buildup of body soil on synthetic fabrics— Agitation time too short.
— Wash water temperature too low.
— Not enough detergent.
— Soak in detergent booster or product containing enzymes.
— Wash in hot water using full permanent press cycle. Increase detergent. Add bleach safe for fabric.
— Or, treat with color remover.
— Select correct wash cycle.
— Use correct amount of detergent.
— Wash synthetics frequently using hot or warm water.
Yellow or brown rust stains— Iron or manganese in water supply, water pipes, or water heater.— To restore discolored load of whites, use rust remover safe for fabric.
— Do not use chlorine bleach to remove rust stains. It may intensify discoloration.
— Use nonprecipitating water softener.
— Before washing, run hot water for a few minutes to clear lines.
— Drain water heater occasionally.
— For an ongoing problem, install an iron filter in your water supply system.

Before calling for service, review this list. It may save both time and expense. The list includes common concerns that are not the result of defective workmanship or materials in this washer.
OCCURRENCECAUSE / SOLUTION
NOISE
"Clicking" noise.• A normal sound made by the timer.
High pitch "jet engine" noise.• A certain amount of motor whine is normal during the spin cycle.
Rattling and clanking noise.• Foreign objects such as coins or safety pins may be in drum or pump. Stop washer and check drum. If noise continues after washer is restarted, objects may be in pump. Call your authorized servicer.
• Belt buckles and metal fasteners are hitting wash drum. To prevent unnecessary noise and damage to drum, fasten fasteners and turn items inside out.
Squealing sound or hot rubber odor.• Washer is overloaded. Do not overload washer. Stop washer and reduce load.
Thumping sound.• Heavy wash loads may produce a thumping sound. This is usually normal. If sound continues, washer is probably out of balance. Stop washer and redistribute wash load.
Vibrating noise.• Washer is not resting firmly on floor. Move washer so it rests firmly on floor. Adjust leveling legs and tighten lock nuts. See INSTALLATION INSTRUCTIONS for details.
• Shipping bolts and foam block have not been removed during installation. See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam block.
• Wash load unevenly distributed in drum. Stop washer and rearrange wash load.
OPERATING
Washer does not start.• Electrical power cord may not be plugged in or connection may be loose. Make sure plug fits tightly in wall outlet.
• House fuse blown, circuit breaker tripped, or a power outage has occurred. Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected
by a qualified electrician. If problem is a power outage, call local electric company.
• Water supply faucets are not turned on. Turn on water supply faucets.
• Cycle selector is not in correct position. Move indicator clockwise slightly. Pull out knob.
• Motor is overheated. Washer motor will stop if it becomes overheated. It will automatically restart after a cool down period of up to 30 minutes (if washer has not been manually turned off).
• Washer door is not completely closed. Close door completely.
Washer won't spin.• Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum.• Heavily soiled items. Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush excess dirt and sand from items before washing.
Laundry additives didn't dispense.• Dispenser drawer open. Drawer should be completely closed for laundry additive to dispense.
WATER
Water collects in bleach and fabric softener compartments.• This is a result of the siphoning action and is part of the normal operation of the washer. Water may be removed by removing the dispenser drawer (see Page 9, Figures 1 and 2) and draining water into the empty drum or sink.
Wash load too wet after spin.• Washer is overloaded. Do not overload washer. See Washing Procedures.
• Load is too small. Add 1 or 2 similar items to help balance the load.
• Load is out of balance. Rearrange load to allow proper spinning.
Water does not enter washer or it enters slowly.• Drain hose is kinked. Straighten drain hose.
• Water supply is not adequate in area. Check another faucet in the house. Wait until water supply and pressure increase.
• Water supply faucets are not completely open. Fully open hot and cold faucets.
• Water is being used elsewhere in the house. Water pressure must be at least 30 psi (260 kPa). Avoid running water elsewhere while washer is filling.
• Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is not hot enough.• Hot water heater is set too low or is a distance from washer. Measure hot water temperature at nearby faucet with candy or meat thermometer. Water temperature should be at least 120°F (49°C). Adjust water heater as necessary.
• Hot water is being used elsewhere in the house. Avoid using hot water elsewhere before or during washer use. There may not be enough hot water available for proper cleaning. If problem persists, your hot water system may be unable to support more than 1 use at a time.
Water in washer does not drain or drains slowly.• Drain hose is kinked or clogged. Clean and straighten the drain hose.
• House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks.• Fill hose connection is loose at faucet or washer. Check and tighten hose connections. Install rubber sealing washers provided.
• Oversudsing.Use less detergent.
• Dispenser drawer is open. Close drawer when washer is operating..
Incorrect wash and rinse temperatures.• Hot and cold water hoses are connected to wrong supply faucets. Connect hot water hose to hot water faucet and cold water hose to cold water faucet.
Water is entering washer but tub does not fill.• Drain hose standpipe is incorrect height. Standpipe must be a minimum of 23.6" (60 cm) high to prevent siphoning. See INSTALLATION INSTRUCTIONS.

Kenmore 110.4646, 110.4647 washer troubleshooting

PROBLEMCAUSESOLUTION
Noisy, vibrating, off-balanceIs the washer level?The washer must be level. The four feet should be properly installed, and the nuts should be tightened against the washer cabinet.
All four feet of the washer must be in firm contact with the floor. If the washer is on a pedestal, the washer must be secured to the pedestal and all four pedestal feet must be in firm contact with the floor.
Washer making a different noise?As with any new product, you will hear sounds that you are not accustomed to. You may hear various sounds when the door is locked or unlocked, and during the washing, rinsing, or spinning process. Between changes in wash actions, there will be momentary pauses. You will hear water spraying and splashing during the wash and rinse cycles. These new sounds and pauses are part of normal washer operation.
Is washer installed on a sturdy and solid floor?Refer to the "Installation Instructions" for flooring requirements. Noise and vibration may be reduced by placing a piece of 3/4" (19.1 mm) plywood underneath your washer. The plywood may extend underneath both washer and dryer to keep them at equal heights.
Is the washer gurgling or humming?As water is drained from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the washer drum. This is normal.
Were the 4 shipping bolts in the back of the machine removed?See "Remove Transport System."
Leaking
Was the door opened during "Add a garment"?Water can drip off the inside of the door when opened after the start of a cycle.
Is HE detergent being used?The non-High Efficiency detergents can cause over sudsing which can leak from the rear of the washer.
Are the fill hoses tight?
Are the fill hose gaskets properly seated?Check both ends of each hose. See "Connect the Inlet Hoses" in the Installation Instructions.
Is the drain hose properly installed?The drain hose should be secured to the drainpipe or laundry tub. See "Secure Drain Hose" in the Installation Instructions.
Is the sink or drain clogged?Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operationDid you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers?Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.
Did you put powdered or liquid color-safe bleach into the liquid chlorine bleach dispenser (on some models)?Add powdered or liquid color-safe bleach to the Main Wash compartment. Do not use the chlorine bleach dispenser for color-safe bleach.
Is the fabric softener dispenser clogged?Clean the fabric softener dispenser. See "Washer Care" for details.
Are the laundry products in the correct dispenser compartment?Add the correct amounts of detergent, fabric softener or liquid chlorine bleach to the correct compartments. Add powdered or liquid color-safe bleach to the Main Wash compartment. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent.
Is there water in the dispenser at the end of the cycle?A small amount of water will remain in the dispenser compartment. This is normal.
Washer odorSee "Cleaning Your Washer" in "Washer Care."
Are you using HE detergent?Use of non-HE detergent can cause a film residue which can
result in odor.
Did you leave the door open after use?This washer has a tight seal to avoid water leaks. To avoid odors leave the door open to allow the washer to dry between uses.
Door won't unlockDid all of the water drain out of the washer during the spin?Select DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain.
Is the door locked and is the "Add a garment" light on?Press STOP once. The door will unlock.
Washer won't run, fill, rinse or tumble; washer stopsIs the power cord plugged into a grounded 3 prong outlet?Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?Do not use an extension cord.
Has a household fuse blown, or has a circuit breaker tripped?Replace the fuse, or reset the circuit breaker. If the problem continues, call an electrician.
Are both the hot and cold water faucets turned on?Turn on the water.
Is the water inlet hose kinked?Straighten the hoses.
Are the water inlet valve screens clogged?Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water and check for leaks.
Is the washer in a normal pause in the cycle?The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of tumbling and soak.
Is the washer overloaded?Wash smaller loads.
Is the washer door firmly shut?The door must be closed during operation.
Are the shipping bolts removed?All four shipping bolts must be removed for proper operation of the washer.
Has a cycle been selected, but START has not been selected and held for 1 second?Press and hold START, for 1 second.
Was the door open after completion of last cycle?The door must be opened and closed again to start a new cycle.
Washer continues to fill or drain, cycle seems stuckIs the top of drain hose lower than 30" (76 cm) on washer?The top of the drain hose must be at least 30" (76 cm) above the floor. See "Drain System" in the Installation Instructions.
Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Secure Drain Hose" in the Installation Instructions.
Washer won't drain or spin, water remains in washerIs the drain hose clogged, or the end of the drain hose more than 96" (2.4 m) above the floor?
Is your voltage low?Check electrical source or call electrician. Do not use an extension cord.
Excessive suds?When excessive suds are detected, a special suds routine automatically starts. Cycle will complete once extra suds are removed. This will occur more frequently when a non-HE detergent is used.
Is the load balanced?A single or bulky item may cause imbalance. Add more items or redistribute the load.
Not enough water/Not enough sudsLow water?This washer uses very little water to provide good cleaning results. You will see little or no water splashing in this washer. This is normal.
Are you using HE detergent?HE detergent is a low sudsing detergent. This is normal and will not affect cleaning performance.
Wash/Rinse temperatureAre the hot and cold water inlet hoses reversed?See "Connect the Inlet Hoses" in the Installation Instructions.
Are you washing many loads?As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
Cycle time changes/Cycle too longEstimated cycle time?The cycle times vary automatically based on your water pressure, water temperature, detergent, and clothes load. The cycle time will be extended if oversudsing occurs or the load is unbalanced. The SUDs routine removes extra suds and assures proper rinsing of your garments. The options you select will also affect the cycle times that are shown in the Preset Cycle Settings table.
Excessive suds?When excessive suds are detected, a special suds routine automatically starts. This routine will add time to the original cycle.
Did the load cause imbalance?When too much imbalance occurs, an imbalance routine will start to redistribute the load. During the imbalance routine the time displayed may pause until this activity is complete, then • resume with the remainder of the cycle.
Are you washing a single item or bulky load?Spin time is added if an unbalanced load is detected. The washer will attempt to redistribute the load with additional tumbling.
Did you wash a large load on the Express Wash cycle?The Express Wash cycle is designed for smaller load sizes (2-3 items) of lightly soiled garments. If larger loads are washed in this cycle, wash time will be increased.
Did you wash a large load in a gentle or Delicates cycle?When using the Express Wash, Handwash, or Delicates wash cycles you should use small loads. This ensures a gentle wash for your garments without increasing cycle times.

Kenmore 110.2403, 110.2404, 110.2405 washer troubleshooting

PROBLEMCAUSESOLUTION
Washer won't fill, rinse or washDoes the water level seem too low, or does the washer appear to not fill completely?The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Is the lid open?
The lid must be closed during operation.
The washer will not operate with the lid open.
Washer stopsCheckthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Is there power at the plug?Check electrical source or call electrician.
Has a fuse blown or has the circuit breaker tripped?If problem continues, call electrician.
Are you using an extension cord?Do not use an extension cord.
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
Is the Cycle Selector Control (Timer) knob lined up and pulled out?Turn Cycle Selector Control (Timer) knob to cycle and pull out to start washer. If washer still doesn't start, push knob back in, turn slightly to the right and pull out again.
Is the washer overloaded?Wash smaller loads. See "Starting Your Washer" for maximum load size.
Excessive sudsingWas the cycle interrupted and then CATALYST Cleaning Action selected?The CATALYST Cleaning Action should be started on a dry load only. The CATALYSTS Cleaning Action should not be selected after the tub has started filling with water
Did you select CATALYST Cleaning Action and use a hand-washing detergent?Most detergents formulated for hand-washing are not meant for the CATALYST Cleaning Action. Use the Handwash cycle and appropriate speed select setting if using a hand-wash detergent.
Washer won't drain or spinIs the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor?See "Installation Instructions" for proper installation of drain hose.
Is the lid open?The lid must be closed during operation. The washer will not operate with the lid open.
Is there excessive sudsing?Always measure detergent. Follow manufacturer's directions. If you have very soft water, you may need to use less detergent.
Most detergents formulated for hand-washing are not meant for the CATALYST Cleaning cycle. Use the Handwash cycle and appropriate speed select setting if using a hand-wash detergent.
Is your voltage low?Check electrical source or call electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuckDoes the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Installation Instructions."
Washer makes noiseIs the load balanced, and is the washer level?The wash load should be balanced. See "Starting Your Washer" for maximum load size.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. See "Installation Instructions."
Are the self-adjusting rear feet installed?
Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
When the cycle changes from washing to draining or spinning, you may hear a noise as the drive system shifts. This is normal.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the basket. This is normal.
Are you washing a small load?You will hear more splashing sounds when washing small loads. This is normal.
Is the washer installed on a solid floor?Refer to the "installation Instructions" for flooring requirements.
Is the washer buzzing?Push in the Cycle Selector Control (Timer) knob to stop the washer. Evenly distribute the load. Restart the washer at the beginning of the cycle.
Washer leaksCheck the following: Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? See "Installation Instructions."
Is the sink or drain clogged?Sink, floor drain and standpipe must be able to handle 17 gal. (64 L) of water per minute.
Is water bouncing off the tub ring or the load?The wash load should be balanced and not overloaded. If not, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be properly installed and the nuts tightened. Reset the selfadjusting rear feet if needed. See "Installation Instructions."
Was a cycle interrupted and then the CATALYST Cleaning Action selected?The CATALYST Cleaning Action should be started on a dry load only. The CATALYST Cleaning Action should not be selected after the tub has started filling with water.
Did you select the CATALYST Cleaning Action and use a hand-washing detergent?Most detergents formulated for hand-washing are not meant for the CATALYST Cleaning Action. Use the Handwash cycle and appropriate speed select setting if using a hand-wash detergent.
Check household plumbing for leaks.
Washer basket is crookedIs the load balanced, and is the washer level?The wash load should be balanced.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs, if needed. See "Installation Instructions."
Dispensers clogged or leakingAre the laundry products in the correct dispenser?Add the correct amounts of detergent (powder or liquid), liquid chlorine bleach, or fabric softener to the correct dispenser. You can add powder or liquid color-safe bleach to the detergent dispenser. Be sure to match powdered color-safe bleach with powdered detergent or match liquid color-safe bleach with liquid detergent. Use only liquid chlorine bleach in the bleach dispenser.
Load too wetDid you use the right cycle for the load being washed?Select a Speed control setting with a higher spin speed.
Did you use a cold rinse?Cold rinses leave loads wetter than warm rinses. This is normal.
Residue or lint on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced. See "Starting Your Washer" for maximum load size. Lint can be trapped in the load if overloaded. Wash smaller loads.
Was paper or tissue left in pockets?
Did you use enough detergent?Follow manufacturer's directions. Use enough detergent to hold the lint in the water
Is your water colder than 70°F (21°C)?Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
Are you using a gentle wash cycle?Consider using liquid detergent for slow speed settings such as Handwash Casual or Delicate.
Stains on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you use enough detergent?Use enough detergent to remove soil and hold it in suspension. Add the manufacturer's recommended amounts.
Did you add fabric softener directly to the load?Use your fabric softener dispenser. Do not drip fabric softener on clothes.
Is there above average iron (rust) in water?You may need to install an iron filter
Did you properly sort the load?Sort dark clothes from whites and lights
Did you unload the washer promptly?To avoid dye transfer, unload the washer as soon as it stops
Did you use a fabric softener dispensing ball?Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
Did you use powder detergent in a low speed cycle?Consider using liquid detergent.
Did you add detergent, chlorine bleach or fabric softener too late in the cycle?Detergent, chlorine bleach, and fabric softener should be added to the dispensers before starting the washer.
Load is wrinkledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?Use the Delicate speed setting.
Bid you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing.
Are the hot and cold water hoses reversed?Check to be sure the hot and cold water hoses are connected • to the right faucets. See "installation Instructions."
Load is tangled or twistedDid you overload the washer?See "Starting Your Washer" for maximum load size. Loads should move freely during washing.
Gray whites, dingy colorsBid you properly sort the load?Dye transfer can occur when mixing whites and colors in a load. Sort dark fabrics from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?.Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 70°F (21°C) for soap to dissolve and work properly.
Did not get CATALYST Cleaning ActionDid you set the Cycle Selector Control (Timer) knob on the blue oval labeled CATALYST?The blue oval labeled CATALYST must be selected on the Cycle Selector Control (Timer) knob for it to be included in a wash cycle.
CATALYST Cleaning Action is available only in the Ultra Clean and Whitest Whites cycles
Garment damageCheck the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing?
Mend rips and broken threads in seams before washing.
Did you overload the washer?See "Loading" for maximum load size
Bid you properly add chlorine bleach?Do not pour chlorine bleach directly on load. Use your liquid chlorine bleach dispenser. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer.
Bid you follow the manufacturer's care label instructions?
Wash/Rinse temperature is not what I selectedAre the hot and cold water inlet hoses reversed?As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler than the warm wash.

Kenmore 110.24945, 110.24955, 110.24965 washer troubleshooting

PROBLEMCAUSESOLUTION
Washer won't fill, rinse or washDoes the water level seem too low, or does the washer appear to not fill completely?The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
Checkthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Washer stopsCheckthe following:
Is the power cord plugged into a grounded 3 prong outlet?
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Is there power at the plug?Check electrical source or call electrician.
Has a fuse blown or has the circuit breaker tripped?If problem continues, call electrician
Are you using an extension cord?Do not use an extension cord.
Is the lid closed?The washer will not agitate or spin with the lid open.
Is the Cycle Selector Control (Timer) knob lined up and pulled out?Turn Cycle Selector Control (Timer) knob to cycle and pull out to start washer. If washer still doesn't start, push knob back in, turn slightly to the right and pull out again.
Is the washer overloaded?Wash smaller loads. See "Starting Your Washer" for maximum load size.
Washer won't drain or spinIs the drain hose clogged, or the end of the drain hose more than 96 in. (244 cm) above the floor?See "Installation Instructions" for proper installation of drain hose.
Isthe lid open?The lid must be closed during operation. The washer will not agitate or spin with the lid open.
Is there excessive sudsing?Always measure detergent. Follow manufacturer's directions. If you have very soft water, you may need to use less detergent.
Is your voltage low?Check electrical source or call electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuckDoes the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. (See "Installation Instructions.")
Washer makes noiseIs the load balanced and the washer level?The wash load should be balanced. See "Starting Your Washer" for maximum load size.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. (See "Installation Instructions.")
Are the self-adjusting rear feet installed? Can you hear water spraying?
This is part of the wash action.
If water is drained quickly from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
When the cycle changes from washing to draining or spinning, you may hear a noise as the drive system shifts. This is normal.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the basket. This is normal.
Are you washing a small load?You will hear more splashing sounds when washing small loads. This is normal.
Is the washer installed on a solid floor?Refer to the "Installation Instructions" for flooring requirements.
Washer leaksCheckthe following:
Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? (See "Installation Instructions.")
Is the sink or drain clogged?Sink, floor drain and standpipe must be able to handle 17 gal. (64 L) of water per minute.
Is water bouncing off the tub ring or the load?The wash load should be balanced and not overloaded. If not, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be properly installed and the nuts tightened. Reset the selfadjusting rear feet if needed. (See "Installation Instructions.")
Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?(See "Installation Instructions.")
Check household plumbing for leaks.
Washer basket is crookedIs the load balanced and the washer level?The wash load should be balanced.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. if needed. (See "Installation Instructions.")
Dispensers clogged or leakingAre the laundry products in the correct dispenser?Add the correct amounts of chlorine bleach or fabric softener to the correct dispenser. Use only liquid chlorine bleach in the bleach dispenser.
Load too wetDid you use the right cycle for the load being washed?Select a control setting with a higher spin speed.
Did you use a cold rinse?Cold rinses leave loads wetter than warm rinses. This is normal.
Residue or lint on loadDid you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced. See "Starting Your Washer" for maximum load size. Lint can be trapped in the load if overloaded. Wash smaller loads.
Was paper or tissue left in pockets?
Did you use enough detergent?Follow manufacturer's directions. Use enough detergent to hold the lint in the water.
Is your water colder than 7O°F (21°C)?Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
Are you using a gentle wash cycle?Consider using liquid detergent for slow speed cycles such as Handwash, Casual or Delicate.
Stains on loadDidyou use enough detergent?Use enough detergent to remove soil and hold it in suspension. Add the manufacturer's recommended amounts.
Did you add fabric softener directly to the load?Use your fabric softener dispenser. Do not drip fabric softener on clothes.
Is there above average iron (rust) in water?You may need to install an iron filter
Did you properly sort the load?Sort dark clothes from whites and lights
Did you unload the washer promptly?To avoid dye transfer, unload the washer as soon as it stops.
Did you use a fabric softener dispensing ball?Use the fabric softener dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
Did you use powder detergent in a low speed cycle?Consider using liquid detergent.
Did you add detergent, chlorine bleach or fabric softener too late in the cycle?Add detergent to your washer before loading the clothes. Chlorine bleach and fabric softener should be added to the dispensers before starting the washer.
Load is wrinkledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?Use the Delicate cycle or another cycle with a low spin speed to reduce wrinkling.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing.
Are the hot and cold water hoses reversed?Check to be sure the hot and cold water hoses are connected to the right faucets. (See "Installation Instructions.")
Load is tangled or twistedDid you overload the washer?See "Starting Your Washer" for maximum load size. Loads should move freely during washing.
Gray whites, dingy colorsDid you properly sort the load?Dye transfer can occur when mixing whites and colors in a load. Sort dark fabrics from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 70°F (21°C) for soap to dissolve and work properly.
Garment damageCheckthe following:
Were sharp items removed from pockets before washing? Empty pockets, zip zippers, snap or hook fasteners before washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing? Mend rips and broken threads in seams before washing.
Did you overload the washer?See "Loading" for maximum load size
Did you properly add chlorine bleach?Do not pour chlorine bleach directly on load. Use your liquid chlorine bleach dispenser. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer.
Did you follow the manufacturer's care label instructions?
Wash temperature is not what I selectedAre the hot and cold water inlet hoses reversed?As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.

Kenmore Automatic washers with Calypso troubleshooting

PROBLEMCAUSESOLUTION
Washer won't fill, rinse or washDoes the water level seem too low, or does the washer appear to not fill completely?This washer uses very little water and never fills completely. Water will not be seen over the top of the wash plate.
Check the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there power at the plug? Check electrical source or call electrician.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
Washer stopsCheck the following:
Is the power cord plugged into a grounded 3 prong outlet?
Is there oversudsing? Cancel the current cycle. Press RINSE/SPIN to drain the load. Re-select your desired cycle and press START. Do not add detergent, Use cold water.
Are the hot and cold water faucets turned on?
Is the water inlet hose kinked?
Are the water inlet valve screens clogged?
After opening the lid, did you press START?If the lid is opened during washer operation, the washer will stop. Closing the lid will not restart the washer. You must press START.
Is there power at the plug?Check electrical source or call electrician.
Has a fuse blown or has the circuit breaker tripped?If problem continues, call electrician.
Are you using an extension cord?Do not use an extension cord.
Is the washer overloaded?Wash smaller loads. See "Starting Your Washer" for maximum load size.
Did you add more items to the load once the washer started?Once the load is wet, there may appear to be space for more items. For best results determine load size with dry items only.
Washer won't drain or spinIs the drain hose clogged, or the end of the drain hose more than 96 in. (2.4 m) above the floor?See "Installation Instructions" for proper installation of drain hose.
Is the lid open?The lid must be closed during operation
Is there excessive sudsing?For best results, use High Efficiency detergents like TIDE' HE, which produce less suds. Follow manufacturer's directions.
Is your voltage low?Check electrical source or call electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuckDoes the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. (See "Installation Instructions.")
Washer makes noiseIs the load balanced and the washer level?The wash load should be balanced. See "Starting Your Washer" for maximum load size, The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. (See "Installation Instructions.")
Are the self-adjusting rear feet installed? Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air being pulled through the pump. This happens during the end
of draining, It is normal.
When the cycle changes from washing to draining or spinning, you may hear a noise as the drive system shifts. This is normal.
Are you washing items with metal snaps, buckles or zippers?You may hear metal items touching the basket. This is normal
Are you washing a small load?You will hear more splashing sounds when washing small loads, This is normal.
Is the washer installed on a solid floor?Refer to the "Installation Instructions" for flooring requirements,
Washer leaksCheck the following: Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? (See "Installation Instructions.")
Is the sink or drain clogged?Sink, floor drain and standpipe must be able to handle 17 gallons (64.1 L) of water per minute.
Is water bouncing off the tub ring or the load?The wash load should be balanced and not overloaded. If not, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be properly installed and the nuts tightened. Reset the selfadjusting rear feet if needed. (See "Installation Instructions,")
Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?(See "Installation Instructions.")
Check household plumbing for leaks.
Washer basket is crookedIs the load balanced and the washer level?The wash load should be balanced.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs, if needed. (See "Installation Instructions.")
Dispensers clogged or leakingAre the laundry products in the correct dispensers?Add the correct amounts of detergent, fabric softener or chlorine bleach to the correct dispenser. Add powdered or liquid color-safe bleach to the detergent dispenser. Do not use the chlorine bleach dispenser for color-safe bleach.
Load too wetDid you use the right cycle for the load being washed?Select a cycle with a higher spin speed.
Did you use a cold rinse?Cold rinses leave loads wetter than warm rinses. This is normal.
Did you use regular laundry detergent?he load wet. Use High Efficiency detergents like TIDE' HE.
Residue or lint on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced. See "Starting Your Washer" for maximum load size. Lint can be trapped in the load if overloaded. Wash smaller loads.
Check the following:
Was paper or tissue left in pockets?
Did you use enough detergent?Follow manufacturer's directions. Use enough detergent to hold the lint in the water.
Is your water colder than 7O°F (21°C)?Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
Are you using a gentle wash cycle?Consider using liquid detergent for slow speed cycles like Bulky, Hand Wash, Wool/Silk.
Stains on loadDid you add detergent to the dispenser?For best results, use the dispenser to dissolve the detergent.
Did you use enough detergent?Use enough detergent to remove soil and hold it in suspension. For best performance, use High Efficiency detergents like TIDE HE, at the manufacturer's recommended amounts.
Did you add fabric softener directly to the load?Use your fabric softener dispenser, if available. Do not drip fabric softener on clothes.
Is there above average iron (rust) in water?.You may need to install an iron filter.
Did you properly sort the load?Sort dark clothes from whites and lights.
Did you unload the washer promptly?To avoid dye transfer, unload the washer as soon as it stops.
Did you use a fabric softener dispensing ball?Use the fabric dispenser provided with the washer. Dispensing balls will not operate correctly with this washer.
Did you use powder detergent in a low speed cycle?Consider using liquid detergent.
Did you add detergent, chlorine bleach or fabric softener too late in the cycle?Detergent and chlorine bleach should be added before starting the washer. Fabric softener should be added before the rinse status light is lit
Did you use EXPRESS WASH on a large load?EXPRESS WASH is designed to wash only a few items for best results.
Load is wrinkledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?Use the Delicate/Casual cycle or another cycle with a low spin speed to reduce wrinkling.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing.
Are the hot and cold water hoses reversed?Check to be sure the hot and cold water hoses are connected to the right faucets. (See "Installation Instructions.")
Load is tangled or twistedDid you overload the washer?See "Starting Your Washer" for maximum load size. Loads should move freely during washing.
Grey whites, dingy colorsDid you properly sort the load?Dye transfer can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Hot water should be at least 11I°F (44°C) to clean heavy or greasy soils.
Did you use enough detergent, or do you have hard water?Use more detergent for washing heavy soils in cold or hard water. Water temperature should be at least 70°F (21°C) for soap to dissolve and work properly.
Garment damageCheckthe following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before washing.
Were strings and sashes tied to prevent tangling?
Were items damaged before washing?
Mend rips and broken threads in seams before washing.
Did you overload the washer?See "Starting Your Washer" for maximum load size
Did you properly add chlorine bleach?Do not pour chlorine bleach directly on load. Use your liquid chlorine bleach dispenser. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer.
Did you follow the manufacturer s care label instructions?
Cycle too longAre you using a High Efficiency Detergent?If using a regular sudsing detergent, the washer may be using extra rinses to remove the suds, which will cause the cycle to run longer. Use a High Efficiency detergent like TIDE' HE, which produces less suds, or reduce the amount of regular detergent.
Wash temperature is not what I pickedAre the hot and cold water inlet hoses reversed?As washing progresses, the wash temperature will decrease slightly for hot and warm washes. This is normal.

Kenmore 29522 washer troubleshooting

PROBLEMCAUSESOLUTION
Noisy, vibrating, off-balanceDid you completely remove the yellow shipping strap with cotter pins from the rear of the washer?See "installation instructions."
is the floor flexing, sagging, or not level?Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A 3/4"(1.9 cm) piece of plywood under the washer will reduce the sounds. See "installation instructions."
Is the washer level?The washer must be level. See "installation instructions."
Are the front feet installed?The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. All four feet must be firmly in contact with the floor. See "installation instructions."
Is the load balanced?Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes.
Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?These are normal washer noises.
Is the washer gurgling or humming?When the washer drains, the pump will make a continuous humming with periodic gurgling or surging sounds as the final amounts of water are removed. This is normal.
The washer basket moves while washing. This is normal.
LeakingAre the fill hoses tight?
Are the fill hose gaskets properly seated?Check both ends of each hose. See "Connect the inlet Hoses" in the installation instructions.
Is the drain hose properly installed?The drain hose should be secured to the drainpipe or laundry tub. See "Secure the Drain Hose" in the installation instructions.
Is the sink or drain clogged?Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute, if sink or drainpipe is clogged or slow, water can back up out of drainpipe or sink. Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Is water splashing off the tub ring?Center the tub before starting the washer.
is water splashing off the load?Evenly distribute the load in the washer basket and make sure the height of the load does not exceed the top row of basket holes. The fill or spray rinses can splash off the load.
Is the washer properly installed?The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs. See "Level the Washer" in the installation instructions.
Dispenser operationDid you follow the manufacturer's directions when adding detergent and fabric softener to the dispensers (on some models)?Measure detergent and fabric softener. Slowly pour into the dispensers. Wipe up all spills. Dilute fabric softener in the fabric softener dispenser.
Did you put powdered or liquid color=safe bleach into the liquid chlorine bleach dispenser (on some models)?Add powdered or liquid color-safe bleach directly to the washer basket. Do not use the chlorine bleach dispenser for colorsafe bleach.
Is the fabric softener dispenser clogged?Clean the fabric softener dispenser. See "Washer Care" for details.
Did you use the Fabric Softener option (on some models)?When using fabric softener, make sure to turn the Fabric Softener knob to the Softener Added position.
Washer won't run, fill, rinse, or agitate; washer stopsIs the power cord plugged into a grounded 3 prong outlet?Plug power cord into a grounded 3 prong outlet.
Are you using an extension cord?Do not use an extension cord.
Is the indicator on the Cycle Control knob properly lined up with a cycle?Turn the Cycle Control knob to the right slightly and pull to start.
Are the water inlet valve screens clogged?Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks.
Are both the hot and cold water faucets turned on?Turn on the water.
Is the water inlet hose kinked?Straighten the hoses
Does the water level seem too low, or does the washer appear to not fill completely?The top of the agitator is much higher than the highest water level. This is normal and necessary for clothes to move freely.
Has a fuse blown, or has a circuit breaker tripped?Replace the fuse, or reset the circuit breaker. If the problem continues, call an electrician.
is the washer in a normal pause in the cycle?The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of agitation and soak.
Is the washer overloaded?Wash smaller loads.
Is the lid open?The lid must be closed during operation. Washer will not agitate or spin with the lid open. On models with Auto Load Sensing, water fill will not begin with the lid open.
Washer continues to fill or drain, cycle seems stuckis the top of drain hose lower than the control knobs on washer?The top of the drain hose must be at least 39" (99 cm) above the floor. See "Drain System" in the installation instructions.
Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Secure the Drain Hose" in the Installation Instructions.
Washer won't drain or spin, water remains in washeris the drain hose clogged, or the end of the drain hose more than 96" (244 cm) above the floor?See "Drain System" in the installation instructions.
Is the lid open?The lid must be closed during operation. Washer will not agitate or spin with the lid open.
is there excessive sudsing?Always measure detergent. Follow manufacturer's directions. If you have very soft water, you might need to use less detergent.
Wash/Rinse temperatureAre the hot and cold water in_et hoses reversed?See "Connect the inlet Hoses" in the installation instructions.
Are you washing many loads?As your frequency of loads washed increases, the water temperature may decrease for hot and warm temperatures. This is normal.
Did you select a Warm/Warm temperature setting?On models without AUTO TEMPERATURE CONTROL (ATC) that do have a Warm/Warm temperature selection, the warm wash will be followed by an energy saving cold rinse followed by warm spray rinses. This saves energy while providing the same rinse performance.
Do you have an ENERGY STAR washer?The wash water temperatures may feel cooler to you than those of your previous washer. This is normal.
Load too wetDid you use the right cycle for the load being washed?Select a cycle with a higher spin speed (if available).
Did you wash an extra large load?A large unbalanced load could result in a reduced spin speed and wet clothes at the end of the cycle. Evenly distribute the load and make sure the height of the load does not exceed the top row of basket holes.
Residue or lint on loadDid you sort properly?Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer?The wash load must be balanced and not overloaded. Clothes should move freely. Lint or powdered detergent can be trapped in the load if overloaded. Wash smaller loads.
Did you select the correct water level?The water level should be correct for the load size. The load should be under water.
Did you use enough detergent?Follow manufacturer's directions. Use enough detergent to hold the lint in the water
Did you line dry your clothing?If so, you can expect some lint on the clothing. The air movement and tumbling of a dryer removes lint from the load.
Was paper or tissue left in the pockets?
is your water colder than 6O°F (15.6°C)?Wash water colder than 60°F (15.6°C) may not completely dissolve the detergent.
Did you use the proper cycle time and agitation speed for the load?Reducing wash time (duration) and agitation speed are ways to reduce lint.
Did you select the 2rid Rinse option (on some models)?A second rinse may reduce residue or lint on the load.
Load is wrinkled, twisted, or tangledDid you unload the washer promptly?Unload the washer as soon as it stops.
Did you use the right cycle for the load being washed?Use cycles with shorter wash times and low wash and spin speeds (if available) to reduce wrinkling, tangling, and twisting.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing to reduce wrinkling, tangling, and twisting.
Was the wash water warm enough to relax wrinkles?If safe for the load, use warm or hot wash water. Use cold rinse water.
Are the hot and cold water hoses reversed?Check to be sure the hot and cold water hoses are connected to the right faucets. A hot rinse followed by spin will cause wrinkling. See "Connect the inlet Hoses" in the installation instructions.
Did you wrap items around the agitator?Drop items loosely into the washer. Do not wrap items around the agitator.
Stains, gray whites, dingy colors Did you properly sort the load?Transfer of dye can occur when mixing whites and colors in a load. Sort dark clothes from whites and lights.
Was the wash temperature too low?Use hot or warm washes if safe for the load. Make sure your hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard water?Use more detergent for washing heavy soils incold or hard water
Are the hot and cold water hoses reversed?Check that the hot and cold water hoses are connected to the right faucets. See "Connect the Inlet Hoses" in the Installation instructions.
Did you follow the manufacturer's directions when adding detergent and fabric softener?Measure detergent and fabric softener. Use enough detergent to remove soil and hold it in suspension. Dilute fabric softener and add to the rinse portion of a cycle only. Do not drip fabric softener onto clothes.
is there above average iron (rust) in water?You may need to install an iron filter.
Garments damagedWere sharp items removed from pockets before washing?Empty pockets, zip zippers, snap or hook fasteners before washing to avoid snagging and tearing of load.
Were strings and sashes tied to avoid tangling?Straps and strings can easily become entangled in the load, causing strain on seams and tearing.
Were items damaged before washing?Mend rips and broken threads in seams before washing.
Did you overload the washer?The wash load must be balanced and not overloaded. Loads should move freely during washing.
Did you add chlorine b_each properly?Do not pour chlorine bleach directly onto load. Wipe up bleach spills. Undiluted bleach will damage fabrics. Do not place load items on top of the bleach dispenser when loading and unloading the washer (on some models). Do not use more than than the manufacturer's recommended amount for a full load.
Did you follow the manufacturer's care label instructions?